Crowne Plaza SPRINGFIELD - CONVENTION CTR by IHG

A nice place! I will say that room housekeeping was not good! The makeup mirror was covered with powder and fingerprints. There were fingerprints on another mirror in the room. My wife wiped down surfaces and the wipe was black. Not good! Once we had the room cleaner, the rest of the stay was nice.

Staff, my tub was dirty like it hadnt been cleaned when i advised front desk they offered to change my room immediately, but i requested that they just clean it which they did immediately. Everything else was great!!!!

Staff were friendly and went out of their way for us. Breakfast buffet was plentiful and good

Rooms are typically clean. Breakfast can be hit or miss, but the last few times we stayed it’s been good. Hubby loves their wings on the dinner menu.

It's a very nice hotel one the best in the area and the bed are great and really comfortable

The staff was extremely helpful and gracious, the breakfast is very worthwhile, and the bar is still an amazing space. You can tell this place was built to be top notch. That said, this hotel used to be THE hotel in Springfield outside of the downtown area. Visiting it now, it's in need of a remodel. The common areas are nice enough, but the elevators are run down, escalators are broken, and there are many upgrades needed.

The hotel needs major repairs. I’ve stayed at plenty of crown plaza hotels before and this by far was the worst. The facility looks and smells like they should be closed for renovations. The 9th floor smelled like fecal. We flushed our toilet twice and it overflowed. The staff were extremely nice and helpful. The plates for breakfast were dirty. I think if the owners cared about the esthetics of the hotel it would be great! I couldn’t wait to check out to get home.

Room was dated but clean. We did not have the free breakfast, had a bagel and coffee from a coffee bar