Comfort Inn & Suites Springfield I-55

The staff was pleasant, the breakfast was very nice for the caliber of the hotel. My sour spot was walking in to a dirty

The staff here was amazing! It is an older Hotel but clean and very basic. The pool and hot tub was out for about a day and a half which was disappointing but it did get fixed while we were there. Breakfast was good! The staff made the place though they were willing to do anything you needed to make you happy! A very joyful group of people working at this hotel!

No Ice machines. Desk had to get ice for you. No tv guide paper or on tv. Coffee like warm and eggs cold at 7 am. Won’t return

This hotel presented many problem. First and utmost, the room was not clean at all. The couch and chair was so filthy I refused to sit on it. The floor had not been vacuumed. The beds looked as if someone had laid in them prior to my arrival. The curtains were wrinkled and just looked tacky. In the bathroom (which by the way was the cleanest room) there was a bug on the wall. There were several places where the paint had been chipped off the wall in the sitting room and in the bedroom. Food from the previous occupant was still in the refrigerator. The only reason I rated this hotel poor instead of terrible is because all the staff I came into contact with was very nice and friendly. Due to my extremely late arrival I stayed in the room to get a few hours sleep and left early.

Room was nice and clean and the breakfast was very good. We used the pool and hot tub but the chlorine was so strong in the pool that we could only stay in the pool area for a half hour. Our children’s eyes and faces were bright red and burning. The biggest issue we had was that we got no sleep due to a dog being locked inside a truck all night outside our window. It barked all night and we initially thought it was in a camper but found out in the morning it was in the cab of the truck. When we confronted the hotel staff early in the morning, they had already received several complaints but had not done anything about it. We asked them to call the police since it was animal cruelty due to it being 17 degrees overnight. They said they were waiting until the manager arrived at 7:00am. A few minutes after we talked to the front desk, the owner happened to get in his truck and leave with the dog. There were several people complaining at the front desk that they were up all night from the noise. The hotel said they would be contacting ******* on behalf of us for a refund. We will see.

The room was clean but definitely needed updating. Understaffed. Not enough room or seating for serving breakfast.

Mattress cover on the pull out couch was stained. Breakfast area needed to be a little larger to accommodate all the people that came down. Staff was very friendly and cooperative.

Everything was clean. Nothing outstanding but I appreciated that everything worked and was clean