Courtyard Springfield

I liked the property until 8:35PM when the people in the room above my room which is 202, began jumping loudly. It's impossible to sleep with the constant noise. Make it stop, please...

The gentleman that checked us in was very unfriendly. We felt like a bother. My sister’s room had an awful mildew smell coupled with a smell that suggested maybe the previous guests were smoking in the room. When we went to report this to get the room changed. There was no apology and he almost threw new keys back at her and said “if this one is better bring the old keys back” The breakfast and evening dining staff was amazing. And the food was really good. The first morning we were told we had to pay for breakfast, when we were told at check in the stay included breakfast. When we went the second morning just to ask again, the girl at the front desk took our room number and gave us vouchers. The previous agent didn’t bother to check our room. The experience was okay- the pool was small but well maintained. And the dining experience was a 10/10. There is Starbucks coffee on property. Front desk staff is unfriendly but all in all not a horrible stay. If we’re ever in the area again we would consider another hotel for sure.

The front desk did not explain to us very carefully about the hold security deposit.