The Kabo has the potential to be an absolute gem in the heart of Srinagar. The rooms are ornately decorated, the food is diverse and delicious, and the staff cared for us as if we were their own family. That being said, we stayed in April and the hotel ***agement refused to turn on the cooling system of the A/C for longer than 15 minutes once or twice a night, advising us to instead open the windows, which allowed ***y mosquitoes in. We endured this, and the frequent power outages, all for the unbelievably pristine service offered by Gowhar and his staff in the dining area on the 5th floor. He recommended places to visit in Doodhpathri, made sure he coordinated a la carte orders for every table in a packed dining room, all the while still serving everyone himself, even while he has a leadership position. Gowhar single-handedly inspired us to endure the other issues at the Kabo, because he welcomed us every night and spoke with us as if we were long time friends, not just guests. The Kabo is lucky to have him.