This is defintely not a 4 star hotel!
Check in Process is an absolute joke and the woman at the front desk was so incredibly rude (rest of the staff were great!).
The lift is so incredibly slow and there are frequent queues to go into the lift, especially around breakfast time. It is quicker to walk up 5 flights of stairs that wait for the lift at times.
Breakfast options are limited but quality of food was good.
Overall, this is defintely a 2/3 star hotel in a decent location.