Stevenson Ranch Hotels with Wi-Fi

Quiet, clean, comfortable with a sofa and desk - all necessities close by in the room and an ice machine right down the hall. Will book again.

Originally, I was very happy with my stay — the room was very clean and modern; no complaints in that regard. Great complimentary breakfast. They even had a super cute station for pets with water bowls, photos, bags, etc that I had taken a photo of to send my brother, who was staying at my house watching my two dogs—this is an important detail when it comes to my complaint. So, about that complaint. It comes after the stay where the staff member Jordan added a fictitious $50 pet charge to my stay. I called and spoke to the supervisor named Gabby (the individual who had originally checked me in) who stated that this particular staff member noted that they saw me with a pet upon checkout (absolutely not true!) and added the charge to my bill. I requested that they check their security footage because there is no possible way that I had a pet with me and this is an error. I had ONE suitcase with me that was carry-on sized and literally have proof from Instagram chats and stories with my brother that my dogs were at my house, 3 hours away. A simple peek at their security footage would clearly show them that I did not have a dog with me! She was not inclined to help rectify this error, so I've since contacted Hilton, who has now opened up an investigation and has refunded me these charges. Just a head's up to anyone who has stayed here or is planning on staying here — check your receipt that is emailed to you a couple of days AFTER checkout! Either they made an honest mistake and mixed me up with another guest, or they have a very dishonest employee that simply added a bogus charge to my bill. Regardless, the location was not willing to look into it after I caught it, and corporate is now aware. BEWARE!

The stay was great - I even extended my stay - but on my last night, my neighbor traveler went bonkers. There was screaming. Yelling. Cussing - all kinds of drama. The management called the local sheriff department and the issue was eventually solved. It was not entertaining. It was scary. Talk about a pleasant stay going sideways...YIKES!!

I’ve stayed at this hotel several times; never a problem until this last time. After checking into my room was watching tv; and eating my dinner when some other guest barges into my room with a key card asking what I’m doing in her room. I told her this was my room; I called the front desk who didn’t answer the phone after 20 rings so I went downstairs and yelled hello like 5 times before ANDREA came from the back . I asked to speak with the manager which she tells me wasn’t on property so I asked to be checked out or moved to a different room. She moved me to another room then I have someone on the floor above me stomping their feet or doing aroebics past 1Am so I had to move again to my 3rd room which ended up much better but this isn’t what I expect after paying nearly $200 /night I’ll try some other place next time .

The first thing was they charged me twice for my whole 14 day stay. I had to catch it to get them to refund me. The room smelt like old run down place. There was a stain on the bed, looked like boogers on the wall, and the bottom of the bed looked like white cum stains. It was disgusting. It was supposed to be all included, but night off I called down to ask where all the pots and pans were and they said it wasn't ready or clearn and they would bring it up the next morning. I had to reach out to them personally to get it delivered. I was working from the hotel, and one day I heard a guy right outside of my room sounding like he was pacing the hallway screaming ” the next person that walks up this stair is going to get their neck cut”. It felt so unsafe. I checked out 3 days early and cut my trip short. It was too much. I don't recommend this place at all. It seemed like very sketchy people were staying there too.

Was disappointed with our four night stay in the 2bed/2bath unit. The hotel floor we stayed on (Room 214) smelled so bad. The smell was so powerful that it came into our room. The hallways had splatter on some type of liquid on the walls. The carpets had what looked liked water damage and were bunched up.The room itself was tired and warn out. Frig was dented and dinged. All the furniture was scratched or warn out. The couch had a huge indention in the cushions. The bathroom tub had been touched up probably because of rust but looked old. The HVAC sounded liked a jet taking off. We tried using the fire place and it made the whole room smell horrible. The towels were thin. The bed sheets had some stains and were rough. The breakfast was mediocre with little to no variety. The things you expect from a Residence Inn (quality furnishings, evening reception, solid breakfast, good housekeeping) were lacking. For whatever reason they only offered housekeeping 3 times a week and there was no evening reception. The good - great shower pressure. Having just stayed at a Hyatt Place a week before, the differences in quality really stood out. Maybe we just got a really bad room this time around but I think there are better options in town.