Premier Inn Stoke-On-Trent (Hanley)

Stayed here for one night during the heatwave and was so grateful for the air conditioning! The room stayed nice and cool. Staff were friendly, the bed was cosy, and we had no complaints at all.

rooms are clean, and love the air conditioner! the staff in reception is super helpful! recommend!

The Premier Inn, Hanley is well placed for getting around the area and has plenty of free parking. Sadly the premises are in need of refurbishment or at least a deep clean. Though the room was quiet and the air-conditioning efficient, the room could do with some work to replace the bottom panels of the divan bed and the missing desk lamp. The skirting board in the bathroom has started to decay and the grout and shower surround were mouldy and in need of a good scrub. The self-service room for extra towels, teas and coffees was disgusting with dead insects and debris around the door area. On the positive side the reception staff were pleasant and we were able to checkin quickly and the breakfast was good and very efficiently run.

Uttoxeter, Stoke on Trent. Location was fine. Atmosphere was friendly. Room was fine apart from ripped bedding. Value was ok. Cleanliness was good. Noise level was fine. Service in hotel was fine, service in restaurant was poor. Amenities was probably the worst. Restaurant - worst food I’ve had in a hotel ever. I wasn’t expecting fine dining but the food tasted horrible. Genuinely disappointed.

The hotel was disappointing very run down and in need of refurbishment. Carpets were stained. My bedroom had been stripped of the bottom part of the divan and the bathroom floor was spongy as there had obviously been a leak at some stage. Staff on reception were not prepared for visitors and were not welcoming. The vending machine was out of order. Wouldn’t stay here again.

Room was boiling throughout stay I really struggled to function and when I asked for help I was told that 19 degrees was the lowest temperature for the air con (heating!). First night arrived late had to go to reception and ask for a clean duvet cover, it was so hot I ended up just sleeping under the cover and leaving the duvet. Could barely get dressed the following day I was sick with the heat in the room and then on my last morning after no sleep again due to the heat I left at 8am and told reception that there's no point in having a 12pm check out time if the rooms are unbearably hot. Car park busy all hours, people sitting on the steps of the 2nd building and cars in and out.

When you enter you can tell that its not clean through receptionist.Inside the corridor it smells as carpet maybe wet and from not being vacuum properly . It smells old and stale and theres no window to bring fresh air inside.It continues to the room , not clean properly , dusty , stale , and carpet not vacuum as can still see dirt on floor. Maybe it needs window as it cant opened but overall not good experience. Need to up their cleaning standard as people uses this room to avoid sickness and illness.

As a regular visitor to the Hanley hotel, I’m usually pretty tired when I arrive and just looking to get some rest - the lovely welcome I receive from all staff and help checking in, especially from the lovely Rose and Hannah too makes it all so easy and majestic me feel special!! Like visiting family. Highly recommended for a warm welcome!

Stayed here for 1 night for Alton towers visit. Bathroom was not clean; brown marks on the walls and on the toilet paper dispenser 🤢 toilet was also not cleaned. I informed the receptionist who was very kind and understanding, she moved us to another room and gave us a free breakfast- I hate complaining but the cleanliness was not up to usual standards, have never had an issue with the cleanliness in other premier inns before. Staff were very friendly in reception (I’m sorry I didn’t get there names but they were 2 women) and also staff at breakfast very friendly and helpful. Hotel is about 30 minutes drive to Alton towers and there is also a large Tesco about 5 minute walk from the hotel which was handy. I felt very welcome at this hotel, just a shame about the cleaning :( the room we got moved to also was not cleaned well but wasn’t as bad as the other room. Wish I could have given more points to this hotel but I feel the rooms especially bathrooms need better cleaning.