Appart'hôtel Odalys City - Strasbourg Centre Les Halles

Unfortunately, the information available online does not match the reality on site. When booking online, it stated that an apart-hotel could accommodate 4 adults, with one bedroom and a living room equipped with two sofa beds, with the option to book an extra bed on site. We arrived at the hotel at 8 PM and were unpleasantly surprised to find that this option was ultimately not available. We were, however, 4 adults and a 10-year-old child. We were therefore forced to take a second apartment at our own expense. I find this situation particularly problematic. What would have happened if the establishment had been fully booked? We would have found ourselves at 8 PM, with our family, without accommodation, even though we had booked based on the information provided online. Furthermore, no parking spaces were available. We were asked to park in the nearby commercial parking lot, which is not secured. The next day, we had to pay €21 for parking. And as a commercial gesture, we were offered madeleines... Madeleines, really? Given the inconveniences encountered and the additional costs we had to incur, this gesture is completely disproportionate to the situation. Beyond these various problems, it is primarily the customer service that I find very disappointing. The information communicated online and that given on site must absolutely be consistent. A customer should not have to discover upon arrival that the conditions presented during their booking do not match reality. I therefore urge you to review your information and your partnerships with online booking platforms to prevent other customers from finding themselves in a similar situation. A reservation must be based on reliable and transparent information. When a customer travels with family, they should be able to arrive with peace of mind, without having to look for a last-minute solution at 8 PM.

Unfortunately, the information available online did not match the reality on-site. When we booked online, it stated that an apart-hotel could accommodate 4 people, with one bedroom and a living room equipped with two sofa beds, and the option to reserve an extra bed upon arrival. We arrived at the hotel at 8 PM and were unpleasantly surprised to find that this option was not actually available. We were a party of 4 adults and a 10-year-old child. Consequently, we were forced to book a second apartment at our own expense. I find this situation particularly problematic. What if the establishment had been fully booked? We would have found ourselves at 8 PM, with our family, without any accommodation solution, even though we had booked based on the information provided online. Furthermore, no parking spaces were available. We were told to park in the nearby commercial parking lot, which is not secured. The next day, we had to pay €21 for parking. And as a commercial gesture, we were offered madeleines… Madeleines, really? Given the inconveniences we experienced and the additional costs we incurred, this gesture is completely disproportionate to the situation. Beyond these various issues, it's primarily the customer service that I find very disappointing. The information communicated online and the information given on-site absolutely must be consistent. A customer should not have to discover upon arrival that the conditions presented during their booking do not match reality. I therefore urge you to review your information and your partnerships with online booking platforms to prevent other customers from finding themselves in a similar situation. A reservation should be based on reliable and transparent information. When a customer travels with family, they should be able to arrive with peace of mind, without having to search for a last-minute solution at 8 PM. And counting a 10-year-old child as an adult is very absurd.

This place is perfect for families! We had absolutely no complaints. The location, cleanliness, and facilities (there's a small pool perfect for swimming, a mini kitchen, spacious rooms, and a comfortable sofa bed) were all excellent. If I come back to Strasbourg, I'd definitely stay here again.