Guest User
November 27, 2023
Good evening
After having settled my stay with you. I called the hotel to confirm the reservation. What was done.
Later I called back a second time to get parking and if possible a shower instead of a bathtub, I had an unpleasant lady named Justine who refused me the services I had. asked and ended up telling me that I had to cancel the reservation with you because there were no more places for us. I told him it wasn't possible. This reservation could not be modified or canceled. We were told that she didn't care and that when we arrived there would be no room for us.
Finally we showed up on the day as planned, we got a room and a parking space. It was someone else who took care of us luckily!
Why this affront? We would like to know why?
We will make a complaint to this lady's hierarchy.
Good reception
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