Guest User
December 21, 2025
Quick check in, Nice entrance, good location. Pillow, bedding are comfy! Room in good size. Quiet and modern design where I can have good rest especially I was feeling unwell!
However. More improvement on staff training!
1) The hotel could inform us earlier to let us know the city centre is blocked for the Xmas market.
2) Instead of just passing me the city map, the Reception could have share more information about the city, and Christmas market info.
3) Housekeeping took more than an hour to send over amenities. Finally sent over after follow up call.
4) Housekeeping knocked my door at 10:30am despite I have my DO NOT DISTURB sign hang on my door. After I opened, the lady asked when am I leaving, ask their manager asked her to check on me. I was puzzled as I understand the check out time af 12noon, and I was right! I found this extremely ridiculous to knock the guest door with the sign hanging, for the sake of knowing when they can clean the room!!??
5) Arrived on a Sunday, walked into the restaurant. No one serving or trying to ask for your need. After my approach, they only provide snacks/light eats. A la carte not available. Disappointing!
6) There was a person waiting near the hotel entrance at night time, yell at you for asking for money, and being rude if you don’t support.
Overall, the hotel itself is nice! Need better management!
