Our overall experience is very disappointing. The level of hygiene is very low, dangerous to stay with children. We have stayed at the hostel for 9 nights as a family with 3 young children, booked a Family Room. Unfortunately, our room was not cleaned at all during our stay. Hostel guests have to book a room cleaning through the App. We have done it almost every day, also requested the room cleaning at the front desk, no one came to clean the room. We had to contact the Trip.com customer service to complain. There was no positive result. The staff at the hostel barely speaks German, the level of hospitality is very disappointing. After complaining a few days in a row to the hostel Manager about the situation, he couldn't help, but provided a single voucher to try breakfast, the room was not cleaned at all. The breakfast stations are not getting refilled, when we arrived in the morning there were only bread and drinks left. Guests had to ask to refill cheese, yogurt and salami at least to have something to eat. There is a bar inside the lobby area, hostel guests are drinking alkohol in the evening and getting too loud until late at night, making it impossible to sleep well, the hostel staff is helpless.
