Sun Inns Hotel Lagoon Near Sunway Lagoon Theme Park Reviews
Sun Inns Hotel Lagoon Near Sunway Lagoon Theme Park
Taman Subang Indah, 5G, Jalan PJS 11/2, Bandar Sunway, Subang Jaya, Selangor, 46150, MalaysiaView hotel details
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Guest Reviews of Sun Inns Hotel Lagoon Near Sunway Lagoon Theme Park
6.8/10
276 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location7.9
Amenities6.1
Service6.7
Cleanliness6.6
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All reviews(276)
Positive reviews(206)
Reviews with photos/video(112)
Great location(24)
Poor air conditioning(10)
Great value for money(9)
Convenient for shopping(9)
Friendly front desk staff(4)
Negative reviews(70)
Fs SAIFUL ISLAM
Family Room With Window Non Smoking
Stayed in Aug 2026
Family
44 reviews
2.0/10
Posted on Sep 25, 2026
He can't go he is sick in hospital we are trying for refund but no refund
josephchui
Single Room No Window Non smoking
Stayed in Jun 2026
Solo traveler
27 reviews
4.5/10
Posted on Jul 27, 2026
Always connected hotel with major spot in Sunway. The hotel need some touch up already!
Response from Property: Dear josephchui, thank you for your feedback. We are pleased you appreciate our convenient location with easy access to major places around Sunway. We agree that certain areas require improvement, and your comments regarding refurbishment have been shared with our management team for consideration.
Anonymous User
Small Deluxe Room with No Window
Stayed in Jun 2026
Solo traveler
81 reviews
5.5/10
Posted on Jul 2, 2026
Low cost , new to sunway pyramid , but aircon is terribly old without any function as only fan function. If u just want a short night stay with budget , u can consider here, or else better choose alternative
Response from Property: Dear Anonymous User, thank you for your review. We are pleased you found our hotel conveniently located near Sunway Pyramid. We appreciate your feedback regarding the air conditioner, and our maintenance team has been informed to inspect and improve its performance. Thank you for your valuable comments, and we hope to welcome you back again.
Guest User
Deluxe Room with Window Non smoking
Stayed in May 2026
Booked for others
1 reviews
2.0/10
Posted on Jul 25, 2026
Seriously, avoid this hotel. It's incredibly old and outdated, not even a decent bed to sleep on.
Original textTranslated by Google
Response from Property: Dear Guest User, thank you for your feedback. We sincerely apologise that the condition of the hotel and bed did not meet your expectations. Your comments regarding our ageing facilities have been shared with management for review and improvement. We regret that your stay was disappointing.
aiman wackoz
Family Room For 4 Pax Non Smoking
Stayed in Jun 2026
Business traveler
7 reviews
4.0/10
Posted on Jul 2, 2026
Dirty and very uncomfortable. The AC was cold, luckily we were able to switch rooms.
Original textTranslated by Google
Response from Property: Dear Guest User, thank you for your feedback. We sincerely apologise that the room cleanliness and comfort did not meet your expectations. We are pleased we were able to assist with a room change, and our housekeeping and maintenance teams have been informed to improve our room standards. We appreciate your valuable feedback and hope to welcome you back for a better stay.
josephchui
Single Room No Window Non smoking
Stayed in Apr 2026
Solo traveler
27 reviews
6.0/10
Posted on May 31, 2026
Overall ok standard for this pricing. TV broken and air conditioner is very cold until I can't stand!
Response from Property: Dear josephchui, thank you for your feedback. We are glad you found the stay reasonable for the price. We apologize for the TV issue and appreciate your comments regarding the air-conditioning.
Lorve
Small Deluxe Room with No Window
Stayed in May 2026
Family
144 reviews
10/10
Outstanding
Posted on Jul 22, 2026
Easy acess to sunway lagoon.. We realy like it. Easy acess to sunway lagoon
Response from Property: Dear Lorve, thank you for your perfect review. We are delighted you enjoyed our convenient location with easy access to Sunway Lagoon. We truly appreciate your support and look forward to welcoming you back again.
Guest User
Deluxe Room with No Window Non smoking
Stayed in Aug 2026
Solo traveler
1 reviews
10/10
Outstanding
Posted on Sep 30, 2026
All stuffs are helpful
Anonymous User
Deluxe Room with Window Non smoking
Stayed in Mar 2026
Other
4 reviews
2.0/10
Posted on Apr 26, 2026
Absolutely terrible, couldn't be worse. I arrived at 3 PM to check in, only to be told the room was still being cleaned and I'd have to wait until after 3:30 PM. Later, the front desk was empty with a sign saying 'gone to the restroom,' and I waited almost half an hour for someone to show up. The check-in process was also a hassle; they gave me two towels and told me the hotel was in the building across the street, and then the elevator there was broken. After finally getting into the room, it was small and dirty. Not a single thing — the bed, duvet, or pillows — was clean. The air conditioning had no remote or even an on/off switch, and it made a huge amount of noise. The toilet kept leaking, which was very loud. They don't provide toothbrushes, shower gel, or shampoo, and there was a strange smell in the room the whole time. Just unbelievably bad.
Original textTranslated by Google
Response from Property: Dear Anonymous User, we sincerely apologize for the extremely unpleasant experience you faced during your stay. Your comments regarding cleanliness, room condition, maintenance issues and check-in service are taken very seriously. We regret the inconvenience caused and will immediately review these matters with the relevant departments for urgent improvement.
Guest User
Family Room For 6 Pax Non Smoking
Stayed in Jul 2026
Family
6 reviews
10/10
Outstanding
Posted on Aug 23, 2026
Good, clean, excellent
Response from Property: Dear Sir/Madam, thank you for sharing your positive experience with us. We are delighted that you found the accommodation good, clean, and excellent overall. Cleanliness and comfort are important parts of a pleasant stay, so your comments are very encouraging to our team. We sincerely appreciate you choosing to stay with us and taking the time to share your feedback. We hope your next visit will be equally enjoyable and look forward to welcoming you again.
Guest User
Superior Room with Window Non smoking
Stayed in May 2026
Couple
12 reviews
8.0/10
Very good
Posted on Jun 23, 2026
stayed for sleep is ok with the simple place like this
Response from Property: Dear Guest User, thank you for your review. We are pleased our hotel provided a suitable place for a simple overnight stay. We truly appreciate your support and look forward to welcoming you back again.
Guest User
Deluxe Room with Window Non smoking
Stayed in Aug 2026
Couple
22 reviews
6.0/10
Posted on Oct 2, 2026
The facilities were poor-- no drink water, no kettle, no hair dryer, only one detergent for all purposes.
Well Maybe it is a one star hotel. I have never stayed in a one star hotel and therefore I am quite shocked.
Johnny Love Travailing
Deluxe Room with Window Non smoking
Stayed in Feb 2026
Solo traveler
11 reviews
7.0/10
Posted on Apr 7, 2026
I booked this hotel because it was close to my training course, about 300 metres away, and there are many restaurants next to the hotel.
The receptionist was very friendly and helpful.
However, the hotel does not provide breakfast, there is no fridge in the room, and the TV in my room was not working.
Anonymous User
Small Deluxe Room with No Window
Stayed in Aug 2026
Couple
9 reviews
8.5/10
Very good
Posted on Sep 27, 2026
Very cheap and affordable. The location is okay but the parking available is a paid one. There are free parking spots but very hard to find ones that are close
Anonymous User
Family Room With No Window Non Smoking
Stayed in Jul 2026
Family
2 reviews
3.5/10
Posted on Sep 29, 2026
Badly need renovation and room very rundown
Same goes for sun inn sunway mentari too . Need touch up