Stayed at the hotel July 15 to July 17, 2022. First night I checked in went to my family event on Friday night,went back to my room key would not work went to front desk 3 times that night they finally contacted someone on maintenance to let me in. Second day went to brunch again after going back to room key would not work 2 more times to front desk and maintenance opens the door.Got dress for a BBQ at hotel and 2 hours later went back to my room to get rest before next event again key not working to get in room front desk person comes up to my room and can't open the door either.She tells me she will be back and never returns 20 minutes later I go down to find out what is going on and let her know she just left me waiting in hallway,she informs me she had to call maintenance to come repair the lock,after waiting in lobby for 2 hours maintenance shows up and can't open door either, said the front desk person gave him dead batteries, so he had to go to store for batteries. 2.5 hours later I get in room medicine and clothes were in room. Had 30 minutes to get dressed for a formal event which I was late. Later after event the key still doesn't work can't make this up smh. After all the waiting and not being able to get in room the only want to give me $50 off unacceptable. Do not stay at this hotel never again worst customer service ever!!!
Very Good
107 Reviews