Americas Best Value Inn Sullivan

Clean rooms, comfy beds, horrible customer service. The third party app I booked through had some complications with my payment, the hotel manager said he didn’t receive the payment the following morning and tried to make me pay for the 1 night stay twice even though I had the bank statement to prove I paid it, and got my confirmation. When I refused to pay for it again, he then refused to give my cash deposit back and threatened to call the police. So I said I would call them myself if he didn’t give me my money back. He then cussed my out, threw my 40$ deposit at me, and told me I was never aloud back at his hotel again. I tried to help figure the situation out and calling the third party (trip.com) trip told me it was an issue on their end and all they had to do was talk with the manager to get my payment sent to the hotel, but the hotel manager refused to answer their calls. Thankfully Trip made it right. I would not recommend this hotel.

It was a very nice stay. The staff were pleasant and respectful.

I stayed here for a week and they never asked me any days if I needed any kind of house keeping. No one offered to change linens, bring fresh towels, or toilet paper.

The room was very clean and the bed comfortable. There was parking available in front of each room. The breakfast was decent.

Parking was easy and safe. Breakfast was very slim; we just skipped it. The coffee was good.

Great desk staff very efficient and friendly. Room was warm and bedding clean

The people are real nice there. They always give us our same room all the times.

Didn’t eat the breakfast but check in staff were lovely. Price was fantastic, and the run was very clean and comfortable. Shower had great pressure and was clean and hot! What more could you ask for??

Smoking rooms are obviously not maintained as well as other rooms. Room was clean and warm so i am happy