The Cascades Hotel at Sun City Resort

the ring was stolen by the housekeeper in the last day of the stay

We truly enjoyed our time at Sun City, Cascades, and appreciated the beautiful surroundings, comfortable accommodation, and relaxing atmosphere. The hotel was welcoming, and the staff were friendly and helpful throughout our stay. The facilities and overall experience made our visit enjoyable and memorable

There was not a restaurants at the 5 Star Cascades Resort. You had to get fast food take aways. No pool side food and no pool side service. The drinks service at the pool was poor. Drinks not cold enough, plastic glasses. The only heated pool in the resort was not controlled for residents. Sun City as a whole is lovely but the Casades is by no means a 5 star resort anymore, and they should advertise it as a 4 star at best.

What an awesome stay at the Cascades, 10/10 service from check in to check out, can't wait to go back!!!

Cascades is a special hotel for relaxing. It is also close to a good number of amenities. I recommend anyone who needs weekend away to visit Cascades hotel.

My family and I come to Sun City every year, we prefer staying at Cascades. It’s a beautiful property with gorgeous, five-star-worthy rooms, a delicious breakfast, amazing staff and exceptional service. Above all, its location is incredibly convenient, it’s just an escalator ride away from Sun Central and has a beautiful Forest of Lights at night, both of which make it convenient and enjoyable when travelling with kids.

The hotel is tired and in dire need of a refresh. The bathroom in the room especially is in desperate need of an upgrade. On a positive note, the staff are friendly and helpful. The hotel offers an excellent breakfast buffet.

A very clean hotel with lovely views. Staff were all very friendly and helpful.

The hotel was mostly old and dated which isn’t a huge issue for me except that the bottom floor had a terrible musty smell (unsure if it was coming from inside or the stagnant looking pond outside the doors). The dining area was very dark and the food, although a large spread, wasn’t the greatest (although as a vegetarian I can’t speak to the meat options). For example, the pancakes were always hard from sitting in the warmer, the yogurt was watery and the granola was stale. It is difficult to get hot drinks and every day we did not get them until we were done our food. The tea also tasted very odd (perhaps made with unfiltered water?). We all developed some mild GI issues while staying here, unsure if it was from the food/water or something unrelated. The rooms were decent (no balcony in our room which was a big disappointment as the photos showed a balcony for our room type). Room service never replaced our one tiny bar of soap (for 4 people) and when I asked the person who came to offer towels for soap they said they didn’t have one and did not offer options to get one. The concierge service was very poor - usually no one at the desk and we would get conflicting information on activities from different staff when we did speak with them. The good things about this hotel are the pool area (one heated pool, which was nice but almost too warm, along with one unheated) and the location (directly across from the central mall. We would definitely not stay here again.