Sunderland City Centre

Good location - 10 minute walk from Main Station and close to shops, restaurant bars. Staff friendly and helpful. Standard Premier Inn rooms - basic but clean and comfortable beds. If you've stayed at any other Premier Inn, you know what to expect. If you haven't it's a reliable basic hotel chain.

So far, so good. Just that the reception service is bad

Stopped here for one night to go to the Empire Theatre which is literally just across the road. Room was clean and warm and staff on check-in were lovely and friendly. The car park for the hotel is not owned by the hotel and is located directly behind it. As you drive past the front of the hotel from the south take the immediate left turn. It isn't that big so if you arrive late you may need to find another such as Riverside or the Bridges. There is a code to get a slightly reduced rate just inside the door of the hotel - this reduces it to £17 for 24 hours which is more than some places but no more than elsewhere in the other car parks for overnight stay - it is what it is, and it is very close to the hotel entrance. I didn't stop for breakfast or meals so can't comment on them. There was a stand of tea, coffee etc in the foyer so you could collect more if you needed which is alway useful. Would happily stay here again if I am visiting the Empire of The Stadium of Light (which you can see from some of the windows!) Good value hotel and excellent location.

I stayed in the Sunderland one, no receptionist at 4pm so used the machine to check in. Found my room, opened the door to the smell of vomit. It was freezing, I turned the heating up to 28 and went out for 4 hours. Came back at midnight, room was still freezing and honking, stayed awake shivering til I finally dropped off to sleep at 4am. Checked out in the morning, and again, no staff anywhere to be seen. Hard to justify the premium cost.

Great stay, Friendly staff, comfortable room and good breakfast. Convenient location and as a solo traveller it felt very safe.

Stayed for two nights on the 4th floor. Very friendly staff. The room and bathroom were spacious and clean. Excellent mattress, pillows, and duvet. You could request cleaning before noon. Large plasma TV. Kettle, coffee, and tea were provided. A varied and delicious breakfast buffet. A generous checkout time, until noon. You could store your suitcases in a locked room accessible only to staff. No noise from the hallway. Ideal location near the center and highways.