Premier Inn Sunderland A19/A1231

The staff were very friendly and extremely busy . The hotel seemed tired and run down. The room was vey dated but clean the pillows smelt and we asked for replacements but they did not seem fresh smelt very musty. The restaurant and bar was very busy. The staff were so organised and helpful. The seating area in the restaurant… the coverings in the seating was split at more than one table and the foam from the seating was spilling out and looked unsightly.

Nice cosy hotel, very comfortable bed, food in the Wessy was spot on too. No issues at all, would use again if in the area:)

We have just stayed here for 6 nights .we had a lovely time , room big and spacious , clean with everything you need , comfy bed .If we needed any more towels we just asked at reception and they were provided .Extra tea ,coffee ,little milks etc always available in reception on a stand .Staff were all friendly, welcoming and very helpful .It is a great base to explore the area .Plenty of free parking available .we have stayed in lots of Premier Inns all over the country so we know what we are talking about .We would definitely stay here again .we had room 22 on the ground floor .

I don’t think it’s unreasonable to expect there will be 2 bath towels provided for 2 people, and more than 2 coffee and 2 tea sachet’s. PI think otherwise which didn’t impress me. And no, I don’t see why I should have to ask for more. Another good reason not to use this hotel is the high pitched noise coming from something alongside the hotel, day and night. And resulting in us being unable to open the window of our stuffy room. PI no longer a good value option for us. I’d rather support an independent business than the penny pinching PI. Never again. PI has lost my custom.

Had a great stay here. Check in was quick, easy and U was greeted by a friendly receptionist. My room was clean and tidy and contained everything I required. The bed was comfy too. Breakfast in the morning was delicious. This is my second time at this hotel in the last three months and I'll certainly be staying again in the future.

The reception ladynwas professional and courteous. The room was clean as well as the bathroom. I had a good night sleep and the bed was very comfortable. Breakfast was good.