Hrizantema- All Inclusive Hotel

Hrizantema- All Inclusive Hotel Reviews

Hrizantema- All Inclusive Hotel

Hotel Hrizantema, Sunny Beach, BulgariaView Hotel Details
Hrizantema- All Inclusive Hotel
Hrizantema- All Inclusive HotelHrizantema- All Inclusive HotelHrizantema- All Inclusive Hotel
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Hrizantema- All Inclusive Hotel Guest Reviews

4.1/5
Very Good
41 review
Verified reviews
Location4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All Reviews(41)
Positive reviews(32)
Reviews with photos/video(3)
Negative reviews(9)
Guest User
Stayed in Jul 2023
Other
0 review
5.0/5
Outstanding
Posted on Jul 1, 2023
Hotel was very good! Food in restaurant was very tasty! Entertainment was amazing,the best animator was Teke.He was very funny, beautiful and energy!I like this hotel so much!Maria was very smile and energy animator too! these animators gave us seven unforgettable days!I will miss them very much, thank you for these days!!!❤️
Response from Property: Dear A8704VQalinas, Thank you for posting your review on Trip Advisor! It was a pleasure to have you as our guest at Hrizantema Hotel and we are happy to read from your comments that you very much enjoyed your stay. Your kind feedback is very much appreciated and we look forward to welcoming you back again soon. Best regards,
Valentin V
Stayed in Sep 2023
Couples
4.0/5
Very Good
Posted on Sep 24, 2023
I recomand this hotel, if you want a clean place, goof food for small amount of money. The beach is beautiful. My experience was filmed in clips. youtube/YFbnXtD6ls8?si=DlOeykzivwZHeAVQ youtube/Pl-dg7ekQ3k?si=Q1IAqfdzppF7wRfR
Response from Property: Dear 290valentinv, Thank you for taking time to write your comments and appreciation on Tripadvisor. It gives us great pleasure in knowing that you had an enjoyable stay. We hope you will return soon. Best regards,
arivadiva
Stayed in Sep 2023
Family
5.0/5
Outstanding
Posted on Sep 22, 2023
This is our 2nd time this year absolutely love this hotel. Staff friendly the whole place is clean food is delicious always something to eat comfortable beds and room cleaned daily. The animation team are excellent. Everyone here works so hard shout out to hamii and reddii bar staff. And tekka and rusec. Animation staff. Really hope they will be here next year. Already looking to book next june. Thankyou again ❤️❤️❤️
Response from Property: Dear arivadiva, Thank you for taking the time to share such a detailed and wonderful review. We appreciate your comments about our friendly staff and beautiful accommodation. We are glad that you had a great stay and hope to welcome you back again very soon. Best regards,
Maria H
Stayed in Sep 2023
Solo travelers
5.0/5
Outstanding
Posted on Sep 19, 2023
Good location, close to the beach. The rooms are large, but in general, the furniture and mattresses need renewal. The maids are smiling, the rooms are cleaned perfectly. The staff at the reception is excellently trained, they speak several languages, they are kind and patient. The restaurant has a large terrace with very good cuisine. The dishes are varied, everything I tried was delicious. Everywhere it shines with purity! I am very satisfied with my stay at the hotel and would visit it again. Thank you!
Response from Property: Dear Maria H, Thank you for taking the time to share such a detailed and positive review. We appreciate your comments about our friendly staff and beautiful accommodation. We are glad that you enjoyed your stay and hope to welcome you back again very soon. Kind regards,
LuciaG2973
Stayed in Sep 2023
Family
5.0/5
Outstanding
Posted on Sep 1, 2023
Last year we got unexpected days off at work and found this hotel with good price and believed we'll get what we pay for. And we got a lot more what we expected. Came back to this resort and not disappointed at all. Even invited my family to join us as I'm celebrating my "55"
Response from Property: Dear LuciaG2973 Thank you for posting your review on Trip Advisor! It was a pleasure to have you as our guest at Hrizantema Hotel again and we are happy to read from your comments that you very much enjoyed your stay. Your wonderful feedback is very much appreciated and we look forward to welcoming you back again soon. Best regards,
Guest User
Stayed in Aug 2023
Other
0 review
1.0/5
Posted on Aug 23, 2023
When booking through our agency and also cross-referencing with the hotel's website and other review platforms, it was clearly indicated that the check-in time is at 2:00 PM, with a check-out time at 12:00 PM. However, upon arrival, my sister and mother were informed by the reception that their rooms would only be available by 3:00 PM, and they were expected to check out by 11:00 AM. Despite my mother's attempts to show them the agreement and the information on the website that aligned with the original timing, their concerns fell on deaf ears. I am profoundly dissatisfied with this experience. I had booked this trip as a gift, with the hope that everything would proceed smoothly, but unfortunately, the hotel's mismanagement has marred what should have been a pleasant beginning. After enduring a 13-hour drive and an 8-hour wait, the access to their rooms and facilities was necessary, as basic as it should be, especially considering the comfort and convenience of travelers. The lack of professionalism displayed by the hotel staff is deeply disappointing. Their failure to uphold the initially communicated check-in and check-out times reflects a disheartening level of unprofessionalism.
Guest User
Stayed in Aug 2023
Family
0 review
1.0/5
Posted on Aug 23, 2023
Im lucky enough to go on plenty of holidays and only write reviews now a days to warn people off coming to this hotel. The hotel is close enough to the beach and bars and shops, so the location is great if u like a Blackpool on steroids vibe. The hotel itself is tired. The rooms are of a good size but carpeted and carpets are dirty. Walls and furnishings tidy enough. Curtains are very thin, so let s lot light in.No kettle hairdryer, but fidge works well. Pools big but again tired. plenty of bars but serve very poor quality alcoholic drinks. Soft drinks are fine, but no bottle water will not fill bottle up baby beakers up, etc. have to be severed a cup of water and do yourself. Life guards do nothing but sit around smoking no point being there one was spitting on floor.. disgusting. Snack bar serves pizza chips and hotdog every day, never changes, and be prepared to wait in ques for this. Food hall is the worst food ever experienced. Limited choice and very dirty dont change table cloth after someone eaten on it just sweep it with brush from dustpan and baby high chairs are unsafe and very dirty. All staff are lazy and rude and miserable. The place lacks management to watch staff, making sure they are working hard and being cheerful. If could have gotten a plane home early I would have, I opted to pay to move hotel and cut my losses. This place is terrible, and i warn any English guests with family do not come.
Guest User
Stayed in Aug 2023
Family
0 review
5.0/5
Outstanding
Posted on Aug 16, 2023
A beautiful hotel with a spacious room. (we paid for upgrade) A family of 3 . The room was clean and was serviced very well. Fantastic cleaners The food was 8 out of 10 with plenty of choice. Something for everyone. And chips pizza and icecream all afternoon for kids Plenty sunbeds. Had to get up early and claim some around pool area. Bar staff excellent The kids club were fantastic and our son loved spending a few hours there playing every day. The animators for kids entertainment were fantastic and made our boys holiday. He loved the games through the day. All were welcomed. The life guard/guards didnt seem to do much and sat around thier table talking most of the day about 90% of the time. One would sit on duty usually watching thier phone . So be aware of your children in the pool at all times. . Saying that we would definitely come back here again as we had a lovely holiday. Its near the beach if you want to go. A 5 minute walk. It's away from the hussle and bussle of the center. . While only a short walk to get there too. The ****** part was closed since covid. And not reopened yet. There wasnt many english families there. I think there were only 2 other english families there. Most were eastern European. . That wasnt a problem just making you aware.
Guest User
Stayed in Aug 2023
Other
0 review
4.0/5
Very Good
Posted on Aug 16, 2023
Will recommend the hotel. Good food and plenty of it. Great pool! The staff was friendly and helpful. Plenty of activities for us. The weather was not that good, high winds. We crearea nice memoriei, even though we stayed only for 3 nights.
Guest User
Stayed in Aug 2023
Other
0 review
3.0/5
Posted on Aug 13, 2023
Stayed in resort for two weeks. Well, what can I say, this is the budget resort, you have what you paid for, don’t expect much service, only basics. For breakfast, I didn’t see any omelet station, no fresh orange juice, no service on the floor, everything is on you. For swimming pool, resort doesn’t supply towels which is weird, jukuzi is extremely small, only 3-4 ppl and it is constantly occupied. Good luck with that. Internet is good but Wi Fi doesn’t give you much on the resort area. Lobby bar is open at 10 in the morning, so if you want any beverage you need to come back to the restaurant and get it. No gift shop, if you need to buy something, go outside, there’s lot of flea markets. And the last one, if you solo, it’s better to pick other resort as hrizantema basically for families, noisy, expect lot of kids. Have a good stay folks!
Guest User
Stayed in Aug 2023
Other
0 review
5.0/5
Outstanding
Posted on Aug 6, 2023
The hotel is wonderful Rooms are clean, cleaned every day the food is tasty and varied. I would like to single out the animators, they are very cheerful and friendly I have not met better animators. They are wonderful
Guest User
Stayed in Aug 2023
Other
0 review
5.0/5
Outstanding
Posted on Aug 6, 2023
Amazing animation team! Great and delicious food. Good personal with good attitude and organisation. Good air conditioning. Excellent place for young people and families. Thank you all! Be blessed!
Guest User
Stayed in Aug 2023
Other
0 review
3.0/5
Posted on Aug 5, 2023
Just got back home had to write a review on this hotel pool lovely very big plenty of room . Life Gards sat round table on phones so hope no one needs help. Entertainment team very good. One big let down was entertainment at night no stage area was around main pool bar which was only small about 7 tables only and could not watch cause everyone just crowded around very bad and dangerous we thought especially when grass area large could have a main stage and chairs. Food in restaurant was cold especially the breakfast. Snack bar area was good. Room was ok . Note that not many English people come to this hotel only seen one other couple there. Plenty of shops right outside hotel .
Guest User
Stayed in Aug 2023
Other
0 review
2.0/5
Posted on Aug 1, 2023
We usually do our holidays în Bg for more then 15 years. So i can make an honest opinion about Hrizantema. First impression wasnt good. The room is tiny, the furniture is old, but it was clean. After the first night i went to the reception and asked nicely to change my room becouse it smelled very bad like mould and sewage from the bathroom. We had a 5 year old with us, and i explained to the reception boy that is not OK for a child to breath mould. Also, the room was poolwiev and very, very Noisy untill 11,30 în the evening, from the pool party. The reception boy refused, he told me that they dont have another room and that the one i have "ITS NOT SO BAD, YOU COULD DO WORST" 😳 I want to mention that the room across the hall was not ocuppied, I saw the guests leaving. He was just rude and didnt want to change the room! So, we bought chlorine and pour down the sewage for 7 days :))) The food: its ok, but it is made with cheap ingredients and the same every day, (mostly în the morning) or every 2 days, one type of pork meat, 2 of chiken, some days fish, boiled rice and 2 types of potateos, pasta with White and Red sauce. You dont starve but after 2 or 3 days you get tired of the same food... You must PAY for the parking, 20 leva per day, in a parkinglot across the hotel. You must PAY 10 leva for the sunbed on the beach, and 10 leva for the umbrella. The hotel does not have a private beach. They have a big pool at the hotel, very nice, with pool bar, but you must wake up at max 7 oclock in the morning to "make a reservation" on the sunbeds with a towel, or else you Will put your towel on a wet and muddy grass. Nobody from the pool staff or reception staff tell you not to make a towel reservation on the sunbeds 😏 The elevators, 4 of them, do not work properly, they make a beeping sound with more than 3 adults in it :))) so it results in people waiting în line for many minutes. The animation team is ok, the cleaning ladys did their job. So, do not expect a 4 stars hotel, with nice rooms :))) and bring your chlorine with you 😏
Michael
Stayed in Aug 2023
Couples
4.0/5
Very Good
Posted on Aug 1, 2023
Good food, the staff is beyond praise, they try to do everything as quickly and efficiently as possible, very fast and friendly service in the bars and restaurant and at the reception, everything is clean, both in the surrounding area and in the rooms. What I didn’t like: air conditioning, if it’s hot, it’s better to choose another hotel, it hardly cools the room, maybe they save money and don’t turn it on at full capacity. They don't provide towels for the pool. Loss of room key , loss of key with card For the loss of a key, a fine in my opinion is an anachronism, in self-respecting hotels they make plastic cards that open the door and if people lose, they cancel them without a fine.