Guest User
September 14, 2023
Management I hope You read this, Neptune maybe a 4* Hotel But the service you receive is not even a 1.5* in certain areas, ie the lady in charge of restaurant was so rude actually huffing & breathing over us,and then went off & give the young girl a loud telling off in front of guests very unprofessional, we have never complained at a hotel but the Blonde Girl and Dark haired boy in the upstairs cocktail bar are very rude and aggressive they sit there on there mobile phones ignoring you, and when they do serve you, they are laughing & joking, and you know by their expressions etc there taking the piss out of you, and other paying guests, after complaint nothing changed so management obviously done nothing,(you can only get all inclusive cocktails from 2-6pm) Dark haired girl is good very polite , we have had it in both cocktail bar, and pool bar where they ask you what you want, and then go off and serve someone else first , the green shirt people are the best with great service, and restaurant waiters are pleasant, this is our first time and only time to this hotel, The pool bar is not all inclusive after 6pm but you can go to the upstairs bar then take your drinks down to the pool bar so they might aswell have it all inclusive really. The Al a carte restaurant is really nice with good service. The pool is very cold a few people braved it. The rooms are nice and cleaned daily. The hotel have a sign saying to not reserve sunbeds but this was never enforced with people always reserving them before they would go for breakfast. Would we stay again no.