First, we arrived around 11 PM. In the morning, we asked the front desk to deliver breakfast, and found that the two breakfasts were different items. I ate three small shumai, six small steamed buns, a bowl of porridge, and an egg. I said I wasn't full and asked the front desk for an extra serving, but they said it was the same for all breakfasts and adding one would cost 20 yuan. Having stayed in so many hotels where the breakfast is always a buffet, this one was like takeout food. They didn't even ask what we wanted when we asked for breakfast; they just gave us random food. Later, when we checked out, they didn't say a word. I was very unhappy. Has this front desk staff ever been in hotel management? After we checked out, they called me and said that's exactly what happened, and they said a lot of things. I was getting impatient. Why didn't they just apologize and say they would resolve the issue? Why keep emphasizing it? They even said we booked everything the day before, and we didn't mention ordering an extra serving when we booked the room. Good heavens, how was I supposed to know you guys were like this? And it wasn't even enough! My breakfast was included in the price. This is the first time I've eaten takeout food. I came over in the middle of the night; who would notice this? Doesn't your hotel know to add extra breakfast? If this hadn't happened, I wouldn't be leaving a review. This hotel is unprofessional; it's not professionally managed. The service industry doesn't know how to be flexible. Secondly, there's a problem with the pool; you have to pull it up by hand for the water to go down. It's not good; it's trash.
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