Hilton Surfers Paradise Residences Reviews

This is an absolutely fabulous property in terms of its location, facilities and the view was simply amazing if the room facing is like what we got. The most outstanding aspect was its service. Matthew, the manager at front desk when we checked in was superb! He went out of his way to ensure that we were well taken care of. I will definitely book the Hilton again when I next visit and recommend it to everyone who is headed here.

Hotel is conveniently and centrally located - walking distance to tram, stores and the beautiful beach. Room is huge and spacious - although it could be noisy due to bars nearby or zooming bikes and cars.

The view from this place is absolutely incredible. It looks out onto what seems to be the hottest street in Surfers Paradise. I actually booked it without even realizing that, haha! The bathroom is also huge and very nice. The balcony view is definitely a highlight.

Upon checking in, I immediately noticed a missing water glass, a trash can, a face towel, and a toothbrush. The staff member who brought them over knocked on the door impolitely and even forgot one of the water glasses. On the plus side, tissues and toilet paper were refilled, free water was provided, and the location is convenient.

Had a fantastic stay! There was a Chinese-speaking staff member at the front desk, which made communication super easy. The service attitude was excellent, and the hotel's location is just perfect. I'll definitely choose to stay here again next time I visit Gold Coast.

Right downstairs is a pedestrian street, making it super convenient for dining and grocery shopping. They gave me a room on the 27th floor, which was really comfortable, and the front desk staff were exceptionally friendly. I'll definitely choose this place again next time I'm in Gold Coast.

The environment here is so comfortable and everything is conveniently located nearby. I'll definitely be back for Chinese New Year!

It's alright, but it can be a bit noisy on the lower floors.

The scenery is amazing! I'll definitely stay here again next time! The staff are great, and it's very clean. The hotel's location is super convenient; you can walk to the beach. There are lots of coffee shops, restaurants, and stores nearby. The tram stop is less than a minute's walk away!

The room was incredibly damp with a strong musty smell. On top of that, it was extremely noisy at night. The windows offered no sound insulation, and the front desk didn't bother to warn us about the noise during check-in. There was loud shouting until 3 AM, making it impossible to sleep. Next time I'm in Gold Coast, I'd rather stay at Meriton than ever choose this hotel again. Being on a lower floor means you'll never get any sleep at night, ever!

Close to amenities and beach. Great views.

The location is super convenient, right in the heart of Surfers Paradise. Downstairs, there are lots of Asian snack shops, and just behind that is a street full of bars, so it's really lively at night. The room is big, but the furniture is a bit old-fashioned.

Facilities: The apartment is fully equipped with everything you need. The two-bedroom layout offers a great sense of space, perfect for families on a 3-5 day vacation. Environment: It boasts prime location right in the heart of Surfers Paradise, overlooking both the oceanfront and city skyline. It's also very close to the tram station. Hygiene: The environment is well-maintained, quiet, and comfortable. The room is 100 square meters, offering excellent value for money. I'll definitely stay here again on my next visit.

Everyone, please avoid this Hilton at all costs. It's utterly unacceptable! While we were still asleep, staff barged into our room three times. Is that reasonable? The first time, they asked if we needed housekeeping, and we explicitly declined. Then, a second staff member swiped their key and entered, telling us it was time to check out. I told her we would. But then, a third time, a man claiming to be an administrator, without knocking, swiped his key and *rushed into the living room* (not just standing at the door) and started yelling, 'Why aren't you leaving? You should be out already!' His attitude was absolutely appalling. I've stayed at many other Hilton hotels, and I've never experienced anything like this – staff barging into a guest's room just because they haven't checked out immediately. This is incredibly disrespectful and a complete invasion of privacy. What terrible crime did we commit to deserve this? Seriously, avoid this Hilton if you don't want to be rudely awakened by someone barging into your room!