Mantra on View Surfers Paradise Reviews

Response from Property: Dear Lucy,Thank you for sharing your experience with us. We are pleased to hear that our location worked so well for your private tour and that the convenient access to transport made your early start for Moreton Island easy and stress free.It is also great to know that you appreciated the spaciousness of your room and the variety of dining options available nearby. We appreciate your observation regarding the age of the rooms as well, and feedback like this is valuable as we continue to look at ways to enhance our guest experience.We are delighted that you had an enjoyable stay overall and hope to welcome you back to the Gold Coast on your next visit.Kind regards,Hetal PindoriyaAssistant Manager

Response from Property: Dear Nisac,Thank you for sharing your lovely feedback with us. We are delighted to hear that you enjoyed your stay and were pleased with the ocean view and the service provided by our team.It is wonderful to know that our friendly team contributed to a positive experience and that you would recommend Mantra on View to others. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay.Kind regards,Liam CampbellAssistant Manager

Response from Property: Dear Guest,Thank you for sharing your experience with us.We are delighted that you enjoyed the ocean views from your balcony and found our location so convenient, with the beach just a short walk away. It is wonderful to know that being close to the coastline made it easy for you to enjoy everything the area has to offer.We also appreciate your comment about the room height. While higher floors can offer a different perspective, room location requests are always noted and accommodated whenever possible, subject to availability.We hope to welcome you back for another enjoyable stay in the future.Kind regards,Liam CampbellAssistant Manager

Response from Property: Dear _nnamwann,Thank you for taking the time to share your feedback following your stay with us.We are pleased to hear that you enjoyed your stay overall. We also appreciate your comments regarding the toothbrush charge. While complimentary bathroom amenities are provided in guest rooms, certain additional items are available for purchase through reception if required.We understand that guest expectations can vary, and we appreciate you sharing your perspective. Feedback such as yours helps us review our offerings and better understand what is important to our guests.Thank you again for staying with us, and we hope to welcome you back in the future.Kind regards,Hetal PindoriyaAssistant Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback following your stay with us.We are pleased to hear you enjoyed our convenient location, with easy access to both the beach and the city area.We appreciate your comments regarding the gym facilities and balcony cleanliness. Your feedback is important to us, and we are sorry these aspects did not meet expectations during your visit. We will ensure your observations are shared with the relevant teams as we continue working to improve the guest experience.Thank you again for your review, and we hope to welcome you back in the future.Kind regards,Liam CampbellAssistant Manager

Response from Property: Dear Caroline,Thank you so much for your lovely feedback.I am delighted to hear you enjoyed your stay, particularly the clean and comfortable room, friendly service from our team, and the beautiful beach views from your balcony. It is also wonderful to know you appreciated our breakfast selection and the convenience of being so close to both the beach and local shops.I do appreciate your note regarding the absence of a swimming pool. While we do not advertise or operate pool facilities, I am glad the proximity to the beach helped make up for this and that it did not take away from your overall experience.We truly appreciate your kind words and look forward to welcoming you back again for another enjoyable stay.Kind regards,Nick Bastion - MacdonaldAssistant Manager

Response from Property: Dear Jeslyn,Thank you for taking the time to share your feedback.I am very sorry to read about the issues you experienced during your stay, particularly in relation to the cleanliness and condition of your room. This is certainly not the standard we aim to provide, and I understand how disappointing and uncomfortable this would have been for you.I also regret that the alternatives offered at the time did not meet your expectations. While we always do our best to assist within availability, I am sorry that we were not able to provide a more suitable solution during your stay.Your comments regarding housekeeping standards, room condition, noise, and in room amenities have been taken very seriously and have been shared with our housekeeping and maintenance teams for thorough review and follow up.We truly appreciate you bringing these concerns to our attention, as feedback of this nature is essential in helping us improve. I do sincerely apologise that your experience did not reflect the standards we strive to deliver.Thank you again for your comments, and I do hope we have the opportunity to provide a far improved experience in the future.Kind regards,Liam CampbellAssistant Manager

Response from Property: Dear Guest,Thank you for taking the time to share your experience.We’re pleased to hear you enjoyed our convenient location, with easy access to the beach and nearby dining options. It’s great to know this added value to your stay.At the same time, we’re very sorry to hear about the disturbance you experienced due to noise on your first night. We understand how important a good night’s rest is, and we regret the discomfort this caused. We’re glad our team was able to assist by relocating you to a quieter room, and we appreciate your understanding in this situation.Thank you also for your feedback regarding parking. We understand your perspective and will certainly take this into consideration as we continue to review our offerings and overall guest experience.We truly appreciate your comments and hope to have the opportunity to welcome you back again for a more seamless and restful stay.Kind regards,Liam CampbellAssistant Manager

Response from Property: Dear Jairodiaz,Thank you for taking the time to share your detailed feedback.We’re so pleased you enjoyed our location, being just steps from the beach is certainly something many of our guests value and we’re glad it enhanced your stay.At the same time, we’re sorry to hear that aspects of the property did not meet your expectations. Your comments regarding maintenance and overall presentation are appreciated, and we will be sharing these with our team as we continue to review and improve the condition of our rooms and common areas.We also understand your disappointment regarding the pool area. While we no longer operate or advertise pool facilities, we appreciate this may not always be clear when comparing with past experiences or other properties, and we’re sorry for any impact this had on your stay.In regard to pricing and breakfast, we value your perspective and will take your comments into consideration as we continually assess the experience we provide to our guests.Thank you again for your feedback, and we do hope to have the opportunity to welcome you back for an improved stay in the future.Kind regards,Liam CampbellAssistant Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback following your recent stay with us.We are delighted to hear you enjoyed our convenient location and the ocean views from your balcony. Being close to public transport and the heart of Surfers Paradise is certainly something many of our guests appreciate.We also appreciate your comments regarding the condition of the facilities. While our property is an older building, we are pleased to know you found the room reasonably clean and comfortable during your visit.Thank you again for your review and we hope to welcome you back again in the future, perhaps on one of our higher floors next time for an even better view.Kind regards,Hetal PindoriyaAssistant Manager

Response from Property: Dear Guest,Thank you for taking the time to share your feedback.I am pleased to hear you enjoyed our convenient location and the views, as well as being close to the heart of Surfers Paradise. It is always great to know when guests are able to make the most of the surrounding area during their stay.We truly appreciate you choosing to stay with us and hope to welcome you back again in the future.Kind regards,Nick Bastion - MacdonaldAssistant Manager

Response from Property: Dear おおばらん,Thank you for your kind review.I am delighted to hear that you enjoyed the view during your stay. Our location offers some wonderful outlooks, and it is always rewarding to know this helped make your visit more enjoyable.We appreciate you choosing to stay with us and hope to welcome you back to Mantra on View again in the future.Kind regards,Liam CampbellAssistant Manager

Response from Property: Dear Chang,Thank you for sharing such a lovely description of your stay. We are delighted that you enjoyed our convenient location and the easy access to the beautiful beach just a short stroll from the hotel. It is also wonderful to hear that you enjoyed exploring the local market and found it a convenient place to discover souvenirs and other treasures.We are so pleased that our location helped you make the most of your time on the Gold Coast. Thank you for choosing Mantra on View, and we hope to welcome you back again for another memorable visit.Kind regards,Liam CampbellAssistant Manager

Response from Property: Dear Guest,Thank you for your detailed and thoughtful review, and for your wonderful rating. We’re so pleased to hear you enjoyed our central location — being just moments from the beach, light rail, and Cavill Avenue is certainly something many of our guests value.It’s also great to know you appreciated the balcony options, WiFi stability, and the service provided by our 24-hour front desk team. We’re especially glad our team could assist with tour arrangements and luggage storage to make your stay more convenient.We would like to gently clarify for future readers that we do not operate or advertise pool, spa, or sauna facilities on site. While nearby venues in the precinct may offer these amenities, they are not part of our hotel’s facilities. We do always aim to clearly outline what we offer so guests can make informed booking decisions.Regarding parking, as noted, spaces are limited and subject to availability, with charges applied. We recommend pre-booking where possible. We also appreciate your balanced comments about occasional weekend noise in some lower-level or street-facing rooms. While we cannot guarantee specific room requests, we do encourage guests to note their preferences at the time of booking and our team will always do their very best to accommodate them.Thank you again for sharing such comprehensive feedback. We truly appreciate your insights and hope to welcome you back again soon.Kind regards,Liam CampbellAssistant Manager