Meriton Suites Surfers Paradise

This hotel is fantastic, a top choice for Gold Coast, you can't go wrong. It's new and incredibly convenient. The Italian restaurant downstairs is delicious; I stayed for two days and ate there both days. The view from the room is absolutely stunning. I'll definitely be back!

The hotel's design has a significant flaw: the gaps under the doors let in drafts, causing severe, continuous noise throughout the night, which seriously disrupted my sleep. When I complained, the hotel dismissed it, claiming the design was 'reasonable and met safety and engineering standards,' even going so far as to say the noise from the drafts was also 'within standards.' When I requested a room change, the duty manager initially said there were 'no rooms available,' despite platforms like Ctrip clearly showing vacancies. Later, he changed his story, saying a 'senior hotel manager refused the room change.' The entire handling of the complaint was inconsistent and thoroughly disappointing. While facility issues can be understood, this attitude towards customer complaints is unacceptable.

This hotel is absolutely heavenly! It's very new, spacious, has beautiful views, and a great location. The service is excellent too. Both rooms have their own private bathrooms, and there's even a washer and dryer!

I booked the one-bedroom and two-bedroom apartments simultaneously. It was really convenient for friends to gather in the living and dining room of the two-bedroom unit to eat and chat. The view from the one-bedroom unit was slightly less impressive than the two-bedroom one.

The Asian female receptionist was all smiles to white guests but arrogant towards us. We booked a sea view suite, but she insisted on giving us a coastal suite. After much debate, she moved us to a sea view suite on the lowest floor (6th floor) with broken facilities. When I told her the faucet was broken and asked for another room, she just said they could send someone to fix it. When checking out, her colleague heard about this and gave me the hotel's business card, suggesting I complain. I didn't book directly through their official website, but through Ctrip. Does booking through Ctrip mean we should be treated this way?

An amazing stay! Even though we arrived late and the hotel parking was full, there was a nearby parking lot available, just a 5-7 minute walk away. It had a simple kitchen where we could cook and also a washing machine. This was the only day on our trip we bought steak from the supermarket to pan-fry – it really saved a lot of money! 😁 In the morning, we just walked across the road and there was a beautiful beach and the sea. Highly recommend!

Excellent stay. It's an apartment hotel. The room was spacious, very close to the beach, and within walking distance to many places. Plenty of kitchenware 🍽️ was provided, so we could cook our own meals. A really great experience.