Novotel Ambassador Suwon

Novotel Ambassador Suwon Reviews

Novotel Ambassador Suwon

902 Dukyoungdaero, Paldal-gu, Suwon, Gyeonggi-do, 16622, South KoreaView hotel details
Novotel Ambassador Suwon
Novotel Ambassador SuwonNovotel Ambassador SuwonNovotel Ambassador Suwon
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Guest Reviews of Novotel Ambassador Suwon

9.3/10
Great
195 review
Verified reviews
Location9.5
Amenities9.1
Service9.2
Cleanliness9.5
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All reviews(195)
Positive reviews(188)
Reviews with photos/video(30)
Clean and tidy(50)
Awesome rooms(30)
Easy to get around(30)
Great service(30)
Awesome stay(25)
Convenient for shopping(18)
Delicious breakfast(14)
Close to metro(10)
Negative reviews(7)
Tai_Gong
Superior King Room
Stayed in Jun 2025
Family
24 review
10/10
Outstanding
Posted on Jul 31, 2025
We were stranded in Suwon due to torrential rain and ended up booking this hotel last minute. The front desk staff were incredibly friendly and welcoming. Our room was spotlessly clean, spacious, and very comfortable, and we even had a view of the trains. What's more, the second floor offers direct access to both the shopping mall and the train station, which was incredibly convenient.
Original textTranslated by Google
Response from Property: Dear Tai_Gong,We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. We would like to express my sincere appreciation of sharing your valuable comments. It is very heartwarming to learn that your stay was good. We immediately shared with our team about your compliment. Your comments have certainly motivated us to further develop our service of staff for the benefit of valuable guests, such as yourself.Thank you again for your sincere review and we look forward to greeting you back again in the near future. Sincerely, Aidan ParkGeneral Manager
Ks1977
Superior King Room
Stayed in Nov 2025
Family
6 review
10/10
Outstanding
Posted on Dec 20, 2025
Stayed at Novotel Ambassador Suwon and loved the convenience. Rooms were clean, modern, and quiet with comfy beds. Staff were friendly and efficient at check-in. Great location near the station and shopping. Overall, excellent value in Suwon for family trips.
Anonymous User
Superior King Room
Stayed in Jul 2025
Business traveler
35 review
8.5/10
Very good
Posted on Aug 23, 2025
Should be good, breakfast presented with many varieties.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Aidan ParkGeneral Manager
Al.Tan
Superior King Room
Stayed in Oct 2025
Couple
13 review
8.0/10
Very good
Posted on Feb 10, 2026
Hotel is very convenient and near transport node.. very easy to walk about and next to shopping mall. Hotel also very clean except its next to railway track.. but once window close the sound proofing is very good..
Ellie_Bright
Superior King Room
Stayed in Oct 2025
Business traveler
13 review
8.0/10
Very good
Posted on Nov 12, 2025
Good location close to Suwon station and Suwon metro 2 mins walk from hotel use exit 4. But some of front deck staff a bit attitude.
Guest User
Superior King Room
Stayed in Apr 2025
Couple
1 review
7.0/10
Posted on Jun 1, 2025
Service is very good but safety box is broken  One of the light is lock on
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. We are truly pleased to hear that you were satisfied with the service provided by our team. However, we are sincerely sorry to learn about the inconvenience caused by the broken safety box and the lighting issue in your room. We understand how frustrating this must have been and deeply regret the discomfort it may have caused.It is unfortunate that we were not made aware of the issue during your stay, as we would have gladly checked and resolved it promptly for your comfort. We will certainly use your feedback to improve our room maintenance and ensure better service for all our guests.Once again, thank you for sharing your experience. We hope to welcome you again soon and provide you with an even more pleasant stay next time.Sincerely,Aidan ParkGeneral Manager
Guest User
Superior King Room
Stayed in Aug 2025
Couple
1 review
10/10
Outstanding
Posted on Sep 21, 2025
We arrived at the hotel around noon time. The hotel is very close to the KTX train station, 5 minutes walking. The front desk was very helpful, she checked our registration, lend me an umbrella, suggested our city walk in Sowan. The hotel is in great conditions, though we don't have time to experience the Gym, swimming pool, also the restaurant. We will use this hotel again upon our next visiting to Korea.
songdocheese
Superior King Room
Stayed in Dec 2025
Couple
16 review
9.5/10
Amazing
Posted on Jan 24, 2026
Excellent service, good location, big tv and clean room.
Guest User
Superior King Room
Stayed in Apr 2025
Family
165 review
10/10
Outstanding
Posted on May 4, 2025
Fantastic location, with public transport (buses and subway) right downstairs. There are also plenty of dining options nearby, and the service was absolutely wonderful!
Original textTranslated by Google
Response from Property: Dear Valued Customer,We would like to express my sincere appreciation of sharing your valuable comments. It is very heartwarming to learn that your stay was good.We immediately shared with our team about your compliment. Your comments have certainly motivated us to further develop our service of staff for the benefit of valuable guests, such as yourself.Thank you again for your sincere review and we look forward to greeting you back again in the near future. Sincerely, Aidan ParkGeneral Manager
Guest User
Superior King Room
Stayed in Jan 2025
Business traveler
1 review
7.0/10
Posted on Feb 26, 2025
Found body hair on the bed two nights in a row after housekeeping. Really disgusting experience. Other than that, everything else was fine.
Guest User
Superior King Room
Stayed in Dec 2024
Solo traveler
4 review
8.5/10
Very good
Posted on Jan 30, 2025
Overall, was very pleased with my stay at this hotel. Very convenient given its location right next to Suwon train station and close proximity to the starfield mall and fortress.
Guest User
Superior King Room
Stayed in Nov 2024
Couple
6 review
9.5/10
Amazing
Posted on Jan 2, 2025
It was a good experience, there shouldn’t be a charge  for sauna since I’m already paying a high price for the  hotel.
Response from Property: We very much appreciate your comments regarding your stay at Novotel Ambassador Suwon. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aidan ParkGeneral Manager
Anonymous User
Superior King Room
Stayed in Jul 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Aug 19, 2025
Clean and comfortable with great service!
Original textTranslated by Google
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. We would like to express my sincere appreciation of sharing your valuable comments. It is very heartwarming to learn that your stay was good. We immediately shared with our team about your compliment. Your comments have certainly motivated us to further develop our service of staff for the benefit of valuable guests, such as yourself.Thank you again for your sincere review and we look forward to greeting you back again in the near future. Sincerely, Aidan ParkGeneral Manager
Anonymous User
Superior Twin Room
Stayed in Nov 2024
Couple
13 review
9.0/10
Great
Posted on Dec 5, 2024
Delightful place to stay as its central to many attractions and shopping areas. Repeated stay here and is still delightful as it is. Mattress and pillows could do much better. Front desk weren’t helpful when asked for recommendations in the area.
Response from Property: Dear Sir/Madam,We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Aidan ParkGeneral Manager
Guest User
Superior King Room
Stayed in Mar 2025
Business traveler
5 review
10/10
Outstanding
Posted on Apr 21, 2025
Booked for a colleague, excellent as always.
Original textTranslated by Google
Response from Property: We very much appreciate your comments regarding your stay at the Novotel Ambassador Suwon. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Aidan ParkGeneral Manager