Selected Hotel (Suzhou Guanqian Street Qili Shantang Branch)

Cleanliness: There was a spill at the lobby, guests walked over them causing the floors to be dirty, took the hotel staff forever to clean it up. The lobby in general was clean except the spill. The room is not the cleanest in a certain area. There's a spiderweb and mould seen in the room. The bed and toilet were clean, these are the more important stuff. The corridor to the rooms are super smelly with cigarette smell. People who don't smoke will have to suffer and endure the smell every time heading back into or out of the room. Location: location is pretty great, center to most places, DiDi or cycled conveniently. Service: Service was pretty good, allowed late checkout, got a free complimentary gift (the bowl) upon check out. The only thing that earned them a 4 star out of 5 for the service is during the check in. I was the first group of guests to check in, but just because I had 5 guests in total, subsequent guests who came after us to check in, they put us aside and left us hanging while they attended them instead because they are 2 guests. I had to go back to the counter and stare at the manager then she continued our check in. Amenities: Very simple, just a hotel room with toilet. The lobby was cool, plenty of seats for guests to chill with complimentary snacks and drinks. For the room, there's no place to hang a hand towel, bath towel, or our own clothes for showering. Had to put on the basin or toilet bowl. This is a major downside for us. Not a complaint (for improvement): Usually accommodations that provide room cleaning services, the room servicers tend to refold the bedsheets and blankets, and any clothes that were on the bed will be either placed back on the bed unfolded, or those that go beyond the service, to fold the clothes and place it on the bed. For us, it was seen chucked on one side. Again, not a complaint, just a recommendation to just place whatever clothes that were seen on the bed before room service back onto the bed after room service, doesn't have to be folded.

Overall stay is fine with the given prices. Few minutes walk can reach street with a lot of foods. Just the hotel corridor smell a little bad and toilet not that clean. Can order delivery and send to your doorstep (remember to mention).

Although there is no breakfast provided, you will be able to find good food around hotel in the morning. To take note the lift only up to level 2, rooms at level 3 still need to take staircase.

Nice hotel for a good price, Xiaoya was very helpful, and they allowed me a late checkout for free

I had a pleasant stay at this hotel. The location was convenient, with easy access to nearby attractions ans super close to the bus stations. The bed was clean and comfortable. Overall, it was a good experience, and I would stay here again when I'm in Suzhou.

Thanks to Xiaoya and all her services, the trip was great. I highly recommend this place !