Together Venue Fawn Hostel Suzhou

Best location and good facility. You can get bus or metro go almost every touristic spot which are next of hostel.

I recently stayed at this hostel, and it was an absolutely horrible experience from start to finish. I booked a room with 3 beds so that I could stay with my friends, but when I arrived, they told me it was my fault that my friends weren’t in the room with me. They gave them the room I had booked, which had a garden view, and I was left alone in a different room with no explanation. When I went to the front desk to address the situation and find a solution, the staff was completely unhelpful and just kept blaming me. They refused to apologize or offer any kind of resolution. On top of that, the room was not clean, and the toilets and showers were in awful condition. There was no attention to cleanliness whatsoever. To make matters worse, they didn’t provide any slippers, which is pretty standard in most hostels. We even had to make our own beds, which, after a long day of travel, is the last thing anyone wants to do. If you're going to make guests do that, just raise the price and provide better service. The only positive thing I can say about this place is its location—it’s truly amazing. But honestly, that’s not enough to make up for the terrible service, lack of cleanliness, and poor overall experience. I will definitely never be booking with them again and wouldn't recommend it to anyone.

The place is honestly gross. If you are looking for a for a place to just sleep and not even use the bathroom it is bearable for one night max two. The rooms are not cleaned. You have to make your bed when you arrive and strip your own bed when you leave. My mattress was covered with hair when I arrived. ALL of the showers were flooded inside and in the changing section, it’s disgusting. The toilets are not cleaned many times they were filled with bodily fluids all over the seats and floor. There is no soap to wash your hands provided, and toilet paper is almost always out. I would use public toilets before arriving and when I left because it was too gross. The sinks are literally falling apart from either mold or humidity. The pictures make the place seem bright and inviting but it is actually very dark and dull, and the common room is flooded with suitcases all over. The locker that was supposed to be for your stuff in the room was broken and it beeps every few minutes. It is right next to the metro so location is great but, I will never book here again.