Ibis Styles Hotel (Suzhou The Gate of the Orient)

Ibis Styles Hotel (Suzhou The Gate of the Orient) Reviews

Ibis Styles Hotel (Suzhou The Gate of the Orient)

Room G01-G03, Hubin Xintiandi, No. 158 Xinggang Street, Suzhou Industrial Park, Suzhou, Jiangsu, ChinaView hotel details
Ibis Styles Hotel (Suzhou The Gate of the Orient)
Ibis Styles Hotel (Suzhou The Gate of the Orient)Ibis Styles Hotel (Suzhou The Gate of the Orient)Ibis Styles Hotel (Suzhou The Gate of the Orient)
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Guest Reviews of Ibis Styles Hotel (Suzhou The Gate of the Orient)

9.5/10
Outstanding
1437 review
Verified reviews
Location9.4
Amenities9.3
Service9.7
Cleanliness9.5
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All reviews(1437)
Positive reviews(1408)
Reviews with photos/video(196)
Easy to get around(211)
Convenient location(190)
Delicious breakfast(118)
Friendly front desk staff(96)
Close to metro(95)
Perfect for business trips(23)
Delicious buffet(8)
Secluded lake view(7)
Negative reviews(29)
Guest User
Superior Queen Room
Stayed in Feb 2026
Family
5 review
10/10
Outstanding
Posted on Mar 10, 2026
This hotel is located right by Jinji Lake. The room was spacious and very clean. Since it was a weekday, it wasn't crowded, and the service was excellent. Five stars!
Original textTranslated by Google
Response from Property: 【早餐豐富 交通便利】尊敬的賓客,感謝您下榻宜必思酒店並分享您的入住體驗呢。您的滿意是我們永恆的追求,用我們專業的待客之道為每一位賓客提供愉悦的服務。期待不久能再次與您相遇,用我們真誠的服務給您帶來難忘的體驗。
Anonymous User
Superior Queen Room
Stayed in Feb 2026
Other
6 review
10/10
Outstanding
Posted on Mar 3, 2026
Facilities: Pretty good Hygiene: Pretty good Environment: Pretty good Service: Pretty good Specialty coffee: Didn't get to try it
Original textTranslated by Google
Response from Property: 【早餐豐富 交通便利】尊敬的賓客,感謝您下榻宜必思酒店並分享您的入住體驗呢。您的滿意是我們永恆的追求,用我們專業的待客之道為每一位賓客提供愉悦的服務。期待不久能再次與您相遇,用我們真誠的服務給您帶來難忘的體驗~
🌸 nuola🌸
Superior 2-bed Room
Stayed in Jan 2026
Family
3 review
10/10
Outstanding
Posted on Feb 20, 2026
I didn't take any pictures of the room, but the cleanliness, environment, and location were all superb! You step right out to the fountain and the Gate of the Orient, and the night view is absolutely stunning. Transportation is also very convenient, with a subway nearby and taxis readily available. Highly recommend!
Original textTranslated by Google
Response from Property: 【金雞湖景區 博覽中心】親愛的客人您好,酒店位於3號地鐵站300米,毗鄰東方之門,購物方便,距博覽中心也僅為2.5公里,交通便利,位置優越,歡迎您的下次光臨哦~
Guest User
Superior 2-bed Room
Stayed in Jan 2026
Traveling with friends
7 review
10/10
Outstanding
Posted on Feb 20, 2026
The location is superb, right next to Jinji Lake and the Gate of the Orient. The night views are stunning. The staff provided excellent service, and the breakfast was very rich and varied. We even caught the musical fountain light show during the Chinese New Year!
Original textTranslated by Google
Response from Property: 【音樂噴泉 出門即達】親愛的顧客,我們很感激您的每一份支持和厚愛,在此我衷心希望您生活愉快,事業上取得更大的成功。
Guest User
Superior 2-bed Room
Stayed in Jan 2026
Business traveler
1 review
10/10
Outstanding
Posted on Feb 8, 2026
The front desk staff were incredibly warm and helpful. The hotel's location is absolutely fantastic, right by Jinji Lake and the Gate of the Orient.
Original textTranslated by Google
Response from Property: 【3號線東方之門地鐵站】每次的好評都讓小宜感動,小宜會更加珍惜!也感謝您提出的寶貴建議,我們將會更加努力,給每一位貴客提供一個温馨舒適的環境,讓您住得放心!
Suwandy
Superior 2-bed Room
Stayed in Jan 2026
Family
18 review
10/10
Outstanding
Posted on Feb 15, 2026
Lobby staff are very friendly and helpful
Response from Property: 【安靜舒適 高效服務】 感謝您一如既往的支持,我們將不斷地完善,爭取做得更好,回報您的厚愛,真心的説一聲:謝謝!
DollTravels
Queen Room
Stayed in Sep 2025
Solo traveler
15 review
7.5/10
Posted on Oct 31, 2025
Location is near to biggest mall of Suzhou and the Gate of Orient; right on the shore of lake. From the subway station , take exit 3 and once you go up and come out of the exit; turn left and walk straight along the lake until you see Starbucks then few steps further, there will be the hotel entrance. Don't expect much, decent hotel. My room didnt have a window; had some sewage odor. Also some noise of subway and noise of band singing from the bar nearby you will hear; but it was't that much problem for me. Breakfast mostly chinese dishes and not many varieties.
Response from Property: Dear Guest, thank you for your review! We are deeply sorry for your experience during your stay. Your valuable feedback is very important to us, and we will pass it on to the relevant departments to improve our service quality.
Guest User
Superior Queen Room
Stayed in Dec 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Jan 30, 2026
Overall, the experience was fantastic. The room was clean and tidy, the bedding was comfortable, and the service was warm and attentive. Excellent value for money. Our stay was perfect! The environment was elegant, the bed was incredibly comfortable, and the breakfast offered a wide variety of choices. The service was thoughtful throughout our entire visit!
Original textTranslated by Google
Response from Property: 【服務貼心 乾淨清新】尊敬的客人,非常感謝您的光臨並樂於與我們分享您的入住體驗。很高興的服務得到您的認可與推薦,也非常感謝您對我們的肯定。我們致力於通過體貼入微的個性化服務讓每一位客人體驗到難忘的服務,再次感謝您的選擇,期待您的下一次回家。
Sininard
Family Room
Stayed in Nov 2025
Traveling with friends
12 review
10/10
Outstanding
Posted on Dec 22, 2025
The location is good, and the staff are friendly. The non-smoking room is truly non-smoking, which is really great. There are signs showing the way to entrance, but they are only in Chinese and not in English, which makes it a bit difficult to find if you don't understand Chinese.
Response from Property: 【音樂噴泉 出門即達】親愛的顧客,我們很感激您的每一份支持和厚愛,在此我衷心希望您生活愉快,事業上取得更大的成功。
Guest User
Queen Room
Stayed in Oct 2025
Couple
2 review
10/10
Outstanding
Posted on Nov 25, 2025
The location is outstanding, easy access, near shopping mall and metro station. The service is great , especially my credit for Me Yang who is very kind to us, give service sincerely and genuinely. Definitely will come back again
Response from Property: 【3號線東方之門地鐵站】每次的好評都讓小宜感動,小宜會更加珍惜!也感謝您提出的寶貴建議,我們將會更加努力,給每一位貴客提供一個温馨舒適的環境,讓您住得放心!
Roberto Vitri
Queen Room
Stayed in Mar 2025
Traveling with friends
36 review
10/10
Outstanding
Posted on Apr 24, 2025
Excellent welcome from the two receptionist at my arrival at the night time. Super Capuccino in the morning
Response from Property: Thank you very much for your evaluation of us. Your recognition is the greatest motivation for our work. A word of praise from you is worth a thousand miles. Welcome to stay with us next time and wish you a happy life.
Guest User
Queen Room
Stayed in Sep 2025
Solo traveler
4 review
9.0/10
Great
Posted on Oct 7, 2025
The hotel's location is its best feature. It's right on the Jinji Lake boardwalk; you can step out of the hotel and be at the water show, which runs from 7:30 PM to 8:00 PM. It's also literally next to the Gate of the Orient. However, I had trouble finding the hotel entrance because it's in the basement, and Amap wasn't very helpful. Here are clearer directions: The nearest metro station is Dongfangzhimen. Take Exit 3 of the Dongfangzhimen metro station, turn left as you exit the station towards the boardwalk (which is more of a concrete/tiled path), and walk straight. Look for a Starbucks (shouldn't have to walk more than 5 minutes for this); the Ibis hotel is right next to it. You will need to take the stairs down to the basement (there is also an escalator a minute further along). The room itself was very basic and nothing special. The walls separating the bedroom and the bathroom had some very ugly stains that looked like they could have been easily cleaned with soap and water. It was unclear why no one had cleaned them, which was gross.
Response from Property: 安靜舒適 高效服務】 感謝您一如既往的支持,我們將不斷地完善,爭取做得更好,回報您的厚愛,真心的説一聲:謝謝!尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Vickie Teh
Queen Room
Stayed in Aug 2025
Business traveler
20 review
10/10
Outstanding
Posted on Sep 12, 2025
The hotel has a very nice location, just a short walk to Jinji Park. I enjoyed a relaxing night walk there — the cool wind and the peaceful atmosphere made it special. The surrounding buildings are beautifully lit at night, creating a vibrant and pleasant view. A great place to stay if you enjoy evening walks and a scenic city vibe.
Response from Property: 【近便利店 快捷方便】親愛的客人,感謝您選擇小宜與您度過愉快的夜晚。我們希望您體驗到了我們一直努力營造的温馨環境和貼心服務,同時也希望能繼續見證您今後其他的難忘時刻。
Anonymous User
Family Room
Stayed in Nov 2025
Family
1 review
8.5/10
Very good
Posted on Dec 19, 2025
Good location and a short walk from the mall and metro
Response from Property: 【音樂噴泉 出門即達】親愛的顧客,我們很感激您的每一份支持和厚愛,在此我衷心希望您生活愉快,事業上取得更大的成功。
wahab fredy
Superior Queen Room
Stayed in Nov 2025
Family
6 review
9.0/10
Great
Posted on Dec 25, 2025
Very convenient hotel near subway and restaurants
Response from Property: 【早餐豐富 交通便利】尊敬的賓客,感謝您下榻宜必思酒店並分享您的入住體驗呢。您的滿意是我們永恆的追求,用我們專業的待客之道為每一位賓客提供愉悦的服務。期待不久能再次與您相遇,用我們真誠的服務給您帶來難忘的體驗。