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Verified reviews
Location9.5
Amenities9.3
Service9.4
Cleanliness9.5
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All reviews(6640)
Positive reviews(6536)
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Easy to get around(719)
Delicious breakfast(489)
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Close to metro(275)
Clean pool(216)
Great swimming pool(216)
Loved the night views(63)
Luxurious(47)
Negative reviews(104)
Yimeileilei
Superior 2-bed Room
Stayed in Jun 2026
Family
2 reviews
9.5/10
Amazing
Posted on Jul 9, 2026
This hotel boasts an excellent location, right above a subway station, making travel incredibly convenient. The room offers outstanding views of Lion Mountain, and its spacious, open layout includes twin beds, a corner sofa, and a large desk, perfect for both relaxing and working. The bathroom is generously sized with panoramic floor-to-ceiling windows, allowing you to take in the entire Suzhou nightscape – it truly sets a wonderful, relaxing mood.
On the downside, dining options nearby are limited; to experience authentic Suzhou cuisine, you'll need to venture into the city, as there are no traditional local eateries close by. The breakfast buffet is just average, with a limited selection of drinks and a frequently malfunctioning coffee machine. However, the Japanese breakfast is quite authentic, featuring onsen tamago, natto, soba noodles, and ochazuke, which are all quite good.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for choosing Hotel Nikko Suzhou and sharing such a wonderful stay. We are delighted to see that you were satisfied with the hotel's location, convenient subway access, expansive views, and spacious, comfortable room layout. We are also pleased that the views of Lion Hill and Suzhou's nightscape added to your relaxing and enjoyable experience. Regarding the limited dining options nearby and the less-than-ideal selection of drinks and coffee machine at the buffet breakfast, we sincerely appreciate your feedback and apologize for any inconvenience this may have caused. We are pleased that the Japanese breakfast left a positive impression on you, and we look forward to your next visit for an even more enjoyable and fulfilling stay.
Wangjialaoge
Premier City View 2-bed Room
Stayed in Jun 2026
Family
34 reviews
9.5/10
Amazing
Posted on Jul 4, 2026
The hotel's location is excellent, right near the subway station, with several shopping malls nearby, making it convenient for both shopping and dining. The rooms are quite spacious, well-equipped, tastefully decorated yet practical, and very clean. The lobby staff are very friendly and efficient, and all the employees greet you politely. When we contacted the housekeeping center for anything, they responded quickly and provided excellent service. The hotel breakfast was decent, though the only downside was that some of the salad greens in the mixed vegetable salad were rotten and hadn't been properly cleaned, which was quite off-putting.
Original textTranslated by Google
Response from Property: Hello! Hotel Nikko Suzhou extends its sincerest blessings to you! Hotel Nikko Suzhou is honored to provide our guests with high-quality service. We greatly appreciate your feedback so that we can better improve our service. We look forward to your next visit!
Anonymous User
Superior 2-bed Room
Stayed in May 2026
Family
13 reviews
10/10
Outstanding
Posted on Jul 4, 2026
The hotel's facilities feel very well-maintained! It's a great choice if you're driving, as it's not far from Tiger Hill and Tianping Mountain. Getting to Shantang Street is a bit further though. The swimming pool exceeded my expectations! And the breakfast selection was incredibly rich!
Original textTranslated by Google
Response from Property: 您好!蘇州日航酒店在這裏向您呈上最誠摯的祝福!非常感謝您下榻蘇州日航酒店並對我們的酒店和服務均感到非常滿意,同時也度過了一段愉快的旅程。馬路對面的獅山文化廣場囊括了蘇州博物館西館、獅山大劇院、蘇州科技館·科工館及配套的市民廣場、下沉式廣場等可供遊玩觀賞。節慶假日還有大型市集可以遊玩。蘇州日航酒店也竭誠期待您的再次光臨!
JiajiaLion
Superior 2-bed Room
Stayed in May 2026
Solo traveler
41 reviews
10/10
Outstanding
Posted on Jun 27, 2026
The hotel's location is excellent, with the theater, exhibition hall, and Lion Mountain Park all right across the street and within walking distance. The room was clean and hygienic, and I really appreciate them arranging a room with a view of the theater! I'm very satisfied and will definitely stay at Hotel Nikko again next time I'm in Suzhou.
Original textTranslated by Google
Response from Property: Hello! Hotel Nikko Suzhou extends its sincerest blessings to you! We are very grateful that you stayed at Hotel Nikko Suzhou and were very satisfied with our hotel and services, and that you had a pleasant trip. Across the street is Shishan Cultural Square, which includes the Suzhou Museum West Branch, Shishan Grand Theatre, Suzhou Science and Technology Museum, and supporting facilities such as the Civic Square and sunken plaza, all available for sightseeing and recreation. During festivals and holidays, there are also large markets to enjoy. Hotel Nikko Suzhou sincerely looks forward to your next visit!
Anonymous User
Superior 2-bed Room
Stayed in May 2026
Family
11 reviews
10/10
Outstanding
Posted on Jun 23, 2026
Staying at Sishuan, the front desk intern, Ms. Cao, was absolutely lovely! Her sweet smile was like a rainbow after the rain. She proactively upgraded our room, which was such a pleasant surprise during the Dragon Boat Festival. The room was incredibly spacious with a whole wall of glass, perfect for enjoying the skyline during the day and overlooking the Shishan night view in the evening. Every picture I took turned out amazing! The separate shower and toilet, along with the Japanese bidet, were a dream for someone who appreciates details like me. Breakfast was fantastic and varied, with Japanese options like sushi, curry rice, and miso soup, as well as local Suzhou favorites like soup noodles and wontons. I can't wait to come back again!
Original textTranslated by Google
6/8
Response from Property: Hello! Hotel Nikko Suzhou extends its sincerest blessings to you! Thank you so much for choosing to stay at Hotel Nikko Suzhou and for your satisfaction with our hotel and services, which made for a pleasant trip. Thank you for your positive feedback on the service provided by our hotel staff. We sincerely look forward to your next visit!
Guest User
Superior 2-bed Room
Stayed in May 2026
Family
25 reviews
10/10
Outstanding
Posted on Jun 22, 2026
I stayed at Hotel Nikko for the May Day holiday, and I'm back again for the Dragon Boat Festival! I honestly love it:
1. **Great Location**: It's right outside Exit 5 of Metro Line 1. It's only 3 km from the Sports Center Stadium, so even after watching a 'Super League' match, it's less than an hour's walk back. Plus, it's right next to Suzhou Museum West, Shishan Grand Theatre, Shishan Park sunken plaza, Golden Eagle shopping mall, and Longfor Tianjie, making it super convenient for sightseeing, dining, and shopping.
2. **Well-Maintained**: The hotel is over ten years old, but both the decor and furnishings are well-kept. It doesn't feel old or dated at all; it has a practical, business-like vibe.
3. **Excellent Service**: Everyone, from the receptionists and housekeeping staff to the restaurant team and security, is really nice. I'd especially like to mention Xiao Bai, who kindly upgraded my room – that made me so happy!
In short, Hotel Nikko offers great value for money. I highly recommend it and will definitely stay here again.
Original textTranslated by Google
Response from Property: Hello! Hotel Nikko Suzhou extends its sincerest blessings to you! Thank you so much for choosing to stay at Hotel Nikko Suzhou and for your satisfaction with our hotel and services, which made for a pleasant trip. Thank you for your positive feedback on the service provided by our hotel staff. We sincerely look forward to your next visit!
Guest User
High Floor City View Executive Double Room
Stayed in May 2026
Family
12 reviews
10/10
Outstanding
Posted on Jun 20, 2026
During the Dragon Boat Festival holiday, I brought my family to stay at Hotel Nikko Suzhou. The hotel is conveniently located in the Huqiu district, right next to Shizishan Metro Station, making transportation easy. There are plenty of dining options nearby. Although the hotel shows its age a bit with slightly dated decor and facilities, it's well-maintained, upholding the standards of a seasoned star-rated hotel.
We stayed in an Executive King Room. While the room wasn't large, the view from the 27th floor was excellent, especially the mesmerizing night view. The room has a distinct Japanese style, with efficient use of space throughout, making it convenient and clean.
The complimentary afternoon tea and executive lounge benefits were nothing spectacular, but given the reasonable price of the room, we couldn't ask for more.
As it's a Nikko hotel, the breakfast is a blend of Chinese and Japanese cuisine. The Chinese-style Suzhou noodles and Japanese curry and rich soups were particularly noteworthy.
Finally, regarding the service, the hotel staff were attentive and thoughtful. Jiajia at the front desk was especially enthusiastic and professional during both check-in and check-out. Five-star rating for her!
Original textTranslated by Google
Response from Property: Hello! Hotel Nikko Suzhou extends its sincerest blessings to you! We are very grateful that you stayed at Hotel Nikko Suzhou and were very satisfied with our hotel and services, and that you had a pleasant trip. Across the street is Shishan Cultural Square, which includes the Suzhou Museum West Branch, Shishan Grand Theatre, Suzhou Science and Technology Museum, and supporting facilities such as the Civic Square and sunken plaza, all available for sightseeing and recreation. During festivals and holidays, there are also large markets to enjoy. Hotel Nikko Suzhou sincerely looks forward to your next visit!
Qianlizhuifengwan
Superior Queen Room
Stayed in May 2026
Family
75 reviews
10/10
Outstanding
Posted on Jul 25, 2026
I've been to Suzhou many times, and this five-star hotel is always my top choice. It's right next to the subway, making it super convenient to get around. The hotel itself is grand and upscale, and the rooms are spacious, clean, and comfortable. Plus, it's very reasonably priced.
Original textTranslated by Google
Response from Property: 親愛的客人,您好!非常感謝您多次來蘇州都選擇蘇州日航酒店,並給予我們這麼高的認可。得知您對酒店便利的地鐵位置、寬敞舒適的房間、整潔乾淨的環境以及實惠的價格都感到滿意,我們心裏特別開心。您的肯定是對我們莫大的鼓勵,期待下次再與您相見,繼續為您的蘇州之行帶來輕鬆愉快的入住體驗。
Yingxiong
Superior 2-bed Room
Stayed in May 2026
Couple
21 reviews
10/10
Outstanding
Posted on Jun 29, 2026
The lobby is quite beautiful, the hotel is very clean, and the facilities are excellent.
Original textTranslated by Google
Response from Property: 您好!蘇州日航酒店在這裏向您呈上最誠摯的祝福!非常感謝您下榻蘇州日航酒店並對我們的酒店和服務均感到非常滿意,同時也度過了一段愉快的旅程。馬路對面的獅山文化廣場囊括了蘇州博物館西館、獅山大劇院、蘇州科技館·科工館及配套的市民廣場、下沉式廣場等可供遊玩觀賞。節慶假日還有大型市集可以遊玩。蘇州日航酒店也竭誠期待您的再次光臨!
takasama78
Premier City View 2-bed Room
Stayed in May 2026
Business traveler
9 reviews
10/10
Outstanding
Posted on Jun 9, 2026
This hotel offers an overall five-star experience and is an excellent choice for any trip. The hotel boasts a sophisticated and elegant style, with exquisite and grand decor. The guest rooms are well-designed and brightly lit, and the bedding is wonderfully soft against the skin, ensuring an exceptionally comfortable stay and a great night's sleep. The breakfast spread is incredibly rich, offering a full range of both Chinese and Western dishes. The ingredients are fresh, the flavors are spot-on, and the diverse selection caters to all tastes. The staff are warm, polite, and responsive, providing meticulous and thoughtful service, which made the entire experience fantastic. Both the facilities and services are impeccable, and the value for money is outstanding. I will definitely prioritize staying here again on my next trip and wholeheartedly recommend it!
Original textTranslated by Google
Response from Property: 您好!蘇州日航酒店在這裏向您呈上最誠摯的祝福!非常感謝您下榻蘇州日航酒店並對我們的酒店和服務均感到非常滿意,同時也度過了一段愉快的旅程。我們將竭誠期待您的再次光臨!
Guest User
Deluxe Queen Room
Stayed in May 2026
Couple
22 reviews
8.0/10
Very good
Posted on Jun 18, 2026
The hotel's location is super convenient, right outside the subway exit, next to the Golden Eagle shopping mall, and within walking distance to the Suzhou Museum West, making it easy for both shopping and sightseeing. The rooms are spacious, and the bathroom features a smart bidet. The shower glass can turn opaque with a single button, offering great privacy. The floor-to-ceiling windows provide a wide, open view. The breakfast selection is rich, with Suzhou-style noodles and Japanese snacks that taste delicious. The hotel also has an indoor heated pool and a gym, which is very relaxing after a stay. The front desk staff are polite, and the overall environment is clean and quiet, making it suitable for both business trips and short getaways.
Original textTranslated by Google
Response from Property: 您好!蘇州日航酒店在這裏向您呈上最誠摯的祝福!非常感謝您下榻蘇州日航酒店並對我們的酒店和服務均感到非常滿意,同時也度過了一段愉快的旅程。馬路對面的獅山文化廣場囊括了蘇州博物館西館、獅山大劇院、蘇州科技館·科工館及配套的市民廣場、下沉式廣場等可供遊玩觀賞。節慶假日還有大型市集可以遊玩。蘇州日航酒店也竭誠期待您的再次光臨!
Anonymous User
Preimer City View King Room
Stayed in May 2026
Business traveler
75 reviews
10/10
Outstanding
Posted on Jun 10, 2026
This is an older, established hotel, and I always enjoy staying here. The surrounding area is pleasant, and transportation is very convenient with the subway right at the entrance. The rooms are clean and well-maintained, and the breakfast spread is quite good, featuring some Japanese-style options.
Original textTranslated by Google
Response from Property: 您好!蘇州日航酒店在這裏向您呈上最誠摯的祝福!非常感謝您下榻蘇州日航酒店並對我們的酒店和服務均感到非常滿意,同時也度過了一段愉快的旅程。馬路對面的獅山文化廣場囊括了蘇州博物館西館、獅山大劇院、蘇州科技館·科工館及配套的市民廣場、下沉式廣場等可供遊玩觀賞。節慶假日還有大型市集可以遊玩。蘇州日航酒店也竭誠期待您的再次光臨!
Xiaoxi111
Superior 2-bed Room
Stayed in May 2026
Traveling with friends
80 reviews
10/10
Outstanding
Posted on Jun 23, 2026
Traveling with friends, we picked this hotel. The pool water quality was excellent, and the sauna room was a huge bonus. Suzhou Museum West is right across the street. On the first day, we hiked Mount Tianping, and on the second, we visited Hanshan Temple. A perfect holiday!
Original textTranslated by Google
Response from Property: 您好!蘇州日航酒店在這裏向您呈上最誠摯的祝福!非常感謝您下榻蘇州日航酒店並對我們的酒店和服務均感到非常滿意,同時也度過了一段愉快的旅程。馬路對面的獅山文化廣場囊括了蘇州博物館西館、獅山大劇院、蘇州科技館·科工館及配套的市民廣場、下沉式廣場等可供遊玩觀賞。節慶假日還有大型市集可以遊玩。蘇州日航酒店也竭誠期待您的再次光臨!
Guest User
Superior 2-bed Room
Stayed in Apr 2026
Couple
2 reviews
10/10
Outstanding
Posted on May 10, 2026
Clean and hygienic, with great service. It's a fantastic choice for both family trips and business travel. The location is super convenient with a subway station nearby, and there's a shopping mall right next door. You can get to shops and restaurants within a 5-minute walk.
Original textTranslated by Google
Response from Property: 您好!蘇州日航酒店在這裏向您呈上最誠摯的祝福!非常感謝您下榻蘇州日航酒店並對我們的酒店和服務均感到非常滿意,同時也度過了一段愉快的旅程。馬路對面的獅山文化廣場囊括了蘇州博物館西館、獅山大劇院、蘇州科技館·科工館及配套的市民廣場、下沉式廣場等可供遊玩觀賞。節慶假日還有大型市集可以遊玩。蘇州日航酒店也竭誠期待您的再次光臨!
Fahad ali 95
Superior Queen Room
Stayed in May 2026
Couple
7 reviews
10/10
Outstanding
Posted on Jun 12, 2026
Very good hotel to stay. It was must hotel and very nice view from buildings
Response from Property: Thank you very much for staying with us and for taking the time to leave your valued comments. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. We look forward to hearing our guests' comments in order that we may find ways to better improve our offerings to exceed their expectations. We look forward to welcoming you back to your next stay at Hotel Nikko Suzhou.