To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location9.5
Amenities9.3
Service9.7
Cleanliness9.5
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All reviews(230)
Positive reviews(229)
Reviews with photos/video(117)
Delicious breakfast(41)
Classy environment(31)
Friendly front desk staff(19)
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Average sound insulation(12)
Garden view(10)
Offers pick-up/drop-offs(7)
Excellent room layout(4)
Negative reviews(1)
blanche
Shangshe Yinyi Double Bed Room
Stayed in Aug 2026
Solo traveler
72 reviews
10/10
Outstanding
Posted on Sep 7, 2026
This review is a bit tricky to write. I initially bought a voucher and saw that this old house had a courtyard, which sounded great, so I decided to stay. However, I found that the cheaper room types are separate from the front courtyard. While the room itself was very satisfactory, there was a bit of a discrepancy compared to the official exterior photos (only the two independent courtytyards at the front actually have courtyards). After discussing it with the housekeeper, they upgraded my room type the next day. Overall, I was still very satisfied. It's a bit of a shame that the old house has been renovated in such a fragmented way. And yes, the breakfast could definitely be more substantial.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your positive review of our courtyard and the hotel – a 5-star rating! Duanshantang blends the charm of classical Suzhou gardens. Each season offers a unique view, and the overall design and layout follow the traditional Suzhou garden style, exuding the gentle elegance of Jiangnan. Whether listening to the rain under the eaves or enjoying tea on a sunny day, it's an extremely pleasant experience. Nestled in the gentle alleys of Suzhou, the hotel welcomes you back. Thank you again for your recognition and appreciation; we look forward to your next visit!
ZHANGHUANGDI
Shangshe Delight Residence Family Room
Stayed in Jun 2026
Couple
9 reviews
9.5/10
Amazing
Posted on Jul 7, 2026
【Roam the Ancient City】2 Tickets for Suzhou Ancient City Shantang River Sightseeing Cruise or 2 Tickets for Suzhou Ancient City Water Lane Cruise (Choose one): There are several boarding points, you can choose whichever suits you.
Facilities: The hotel is located in a century-old building – Pan Yifen's Former Residence, which is also the Pan family's ancestral home. We stayed on the first floor, and the facilities inside were surprisingly modern, even the toilet was smart, truly a hidden gem!
Hygiene: Overall, it was quite good, but they forgot to give us toothbrushes; there was only an empty box 😂. However, the staff immediately brought them over.
Environment: Clean and tidy, with a slightly darker color scheme and lighting, which added a lot of character.
Service: The staff's service attitude was excellent! After adding them on WeChat, inquiries were basically answered instantly, and they were always ready to help. We even asked for toothpicks and dental floss 😂. Breakfast was delivered to the room, which solved the problem of not wanting to go out looking disheveled right after waking up ~ Thumbs up! Thumbs up! Thumbs up!
The hotel also provided a complimentary travel photoshoot with the company Jinghong Travel Photography. I didn't have high expectations, but the photos turned out absolutely stunning! The photographer wasn't one of those assembly-line, cookie-cutter guides; instead, they listened to the guests' ideas and were able to make good use of the surroundings. I didn't want to go to crowded scenic spots, and it was raining that day, so we just shot directly at the hotel, and the results were unexpectedly good! Three retouched photos were complimentary, but I was so pleased that I chose three more! 😁
Original textTranslated by Google
6/18
Response from Property: Dear Guest, Thank you so much for choosing Suzhou Cultural Tourism Gusu Courtyard·Duanshantang, and thank you for sharing your detailed experience. We are delighted that the combination of ancient charm and modern facilities, the clean and elegant environment, the thoughtful and timely service, and the room-delivered breakfast all brought you comfort and surprise. We appreciate your understanding and reminder regarding the minor oversight of the toothbrush provided. We are also happy that the travel photography service left you with satisfying memories. We look forward to your next visit, where you can continue to experience the gentle charm of Gusu in the courtyard.
Guest User
Shangshe Delight Residence Family Room
Stayed in May 2026
Family
1 reviews
10/10
Outstanding
Posted on Jun 7, 2026
The location is fantastic! Right outside, you'll find Pingjiang Road Historical Block and Guanqian Street. The hotel itself is the former residence of Pan Yifen, offering a peaceful retreat amidst the hustle and bustle. There's even a tea ceremony table, and the breakfast is plentiful, delivered to your room on demand. I'll definitely stay here again next time I visit Suzhou.
Original textTranslated by Google
6/12
Response from Property: Dear Guest, Thank you so much for choosing to stay at our Gusu Courtyard Duanshantang. We are delighted to have provided you with a pleasant stay. Your trust is our greatest reward, and we are very pleased with your recognition of Duanshantang and our services. We will continue to strive to provide you with even more attentive and thoughtful service and look forward to your next visit!
Guest User
Shangshe Guilin Double Bed Room
Stayed in May 2026
Solo traveler
1 reviews
10/10
Outstanding
Posted on Jun 22, 2026
The location is fantastic, just a two-minute walk to Pingjiang Road, making it super convenient to catch a Pingtan show. There are tons of qipao shops and beauty salons right outside. You can find all sorts of dining options, too! Staying in this courtyard on a rainy day has a special charm, and there's even a tea room to relax in. The service is great! Plus, during holidays, you can experience Pingjiang Road at night without the crowds.
Original textTranslated by Google
Response from Property: Thank you for staying at Suzhou Cultural Tourism Gusu Courtyard Duanshantang Hotel. The hotel was formerly the residence of Pan Yifen, a grand Qing Dynasty mansion with five courtyards and seven sections, located in a prominent Suzhou alleyway on Pingjiang Road. The overall architecture retains the classical Suzhou garden style, while the rooms are designed in a modern Chinese style. We are delighted to have provided you with such a perfect stay. Your trust is our greatest reward, and we will continue to strive to provide you with even more attentive and thoughtful service, welcoming your next visit!
Guest User
Shangshe Guilin Double Bed Room
Stayed in Apr 2026
Family
1 reviews
10/10
Outstanding
Posted on Jun 2, 2026
The courtyard boasts a unique and elegant charm, with every detail exuding the essence of Suzhou culture. The environment is truly impressive. The staff are professional and friendly, providing thoughtful and attentive service. All facilities are well-maintained and functional, with a very practical and user-friendly layout. The cleanliness is meticulously done, and the overall impression is neat and tidy. I would definitely come back given the chance.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your positive review of our courtyard and the hotel – a 5-star rating! Duanshantang blends the charm of classical Suzhou gardens. Each season offers its own unique view, and the overall design and layout follow the traditional Suzhou garden style, exuding the gentle elegance of Jiangnan. Whether listening to the rain under the eaves, enjoying tea on a sunny day, or admiring the snow in winter, it's an extremely pleasant experience. The hotel is nestled in the gentle alleys of Suzhou. Thank you again for your positive feedback on our service. We will continue to strive for excellence and look forward to your next visit! 😊
Dasheng99
Qingyu Three-Bedroom Courtyard House
Stayed in Mar 2026
Family
24 reviews
10/10
Outstanding
Posted on Apr 11, 2026
Tucked away in a vibrant area, this hotel boasts an excellent location with super convenient parking. The hotel butler service was incredibly warm and attentive. It's perfect for a family looking to rent a small courtyard for a relaxing getaway. A big thank you to the staff for helping us create such wonderful memories. We'll definitely be back!
Original textTranslated by Google
6/12
Response from Property: Thank you so much for liking our courtyard. It's an honor to meet you at such a lucky time. We hope time will not abandon you and the future is bright. We will welcome you back with all our enthusiasm. We wish you happiness every day and a joyful life!
Guest User
Shangshe Guilin Double Bed Room
Stayed in May 2026
Family
1 reviews
10/10
Outstanding
Posted on Jun 28, 2026
Full of antique charm, yet tucked away in a quiet spot!
Original textTranslated by Google
Response from Property: 感謝您選擇入住我們姑蘇小院端善堂,非常開心能給您帶來如此完美的入住體驗。酒店前身是晚清潘鎰芬故居五路七進的清代大宅院,古香古色,目前共有11間客房,酒店位於蘇州旅遊核心區域,毗鄰平江歷史街區、觀前街、蘇博 拙政園等景點遊玩十分方便,步行10分鐘左右便可到達觀前,您的信任就是對我們最大的欣慰,我們也將繼續努力並以更體貼細心的服務迎接您的再次光臨
Guest User
Shangshe Yinyi Double Bed Room
Stayed in Mar 2026
Couple
7 reviews
9.0/10
Great
Posted on Jul 10, 2026
We stayed for one night and were generally satisfied with our experience. The location is perfect—right in the very center of the city, tucked away in one of the charming narrow alleys. The property features beautiful traditional architecture and a truly gorgeous room design. It is quite dark inside, but that kind of moody atmosphere suited us perfectly. We also appreciated the fresh fruit left in our room. On the downside, the room felt a bit run-down, and the mattress wasn't the most comfortable. Also, due to the high ceilings, there was some cobweb visible in places. Overall, it was a great stay for one night!
Response from Property: 尊敬的客人您好!非常感謝您選擇入住我們姑蘇小院端善堂,沒能給您帶來完美的入住體驗非常抱歉, 非常高興您對我們端善堂全體員工的服務認可,也感謝您對我們端善堂提出衞生問題,可能房間房間比較暗阿姨沒有看清楚,我們立即整改,我們將會重視並珍視進行改進,希望未來您有機會再來蘇州遊玩,我們也將會以更體貼細心的服務迎接您的再次光臨
Guest User
Shangshe Guilin Double Bed Room
Stayed in Sep 2026
Couple
2 reviews
10/10
Outstanding
Posted on Oct 8, 2026
The room is right inside the historic Pingjiang Road, just a few minutes' walk from the main street! It's a traditional old house with great charm—you can look up and see the wooden beams. It's so cozy!
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing our Suzhou Courtyard, Duanshantang. We appreciate your enjoyment of our courtyard's scenery. Duanshantang blends the charm of classical Suzhou gardens, offering four distinct views in each season, each with its own significance. Its design and layout follow the traditional Suzhou garden style, exuding the gentle elegance of Jiangnan. We also thank you for your positive feedback on our service. Providing excellent service in every aspect is our mission, and your satisfaction is our greatest encouragement. We welcome you to stay in Suzhou again!
diy1314
Shangshe Yinyi Double Bed Room
Stayed in Jul 2026
Other
23 reviews
8.0/10
Very good
Posted on Aug 25, 2026
Hahahaha so good! 🤣🤣🤣
Original textTranslated by Google
Response from Property: 尊敬的賓客您好,非常感謝您選擇入住咱們小院並抽出寶貴時間留下評價。看到您的評價,我們有些不確定您是對酒店哪方面感到不滿意嗎?因為查看您上傳的圖片,圖片內容並不屬於咱們小院呢,想跟您確認下,是否是點評錯酒店了呀?如果您確實是在本店入住的體驗沒有達到您的預期,歡迎您把具體問題告知我們,我們會認真聽取您的建議,積極改進,期待您的聯繫[玫瑰][玫瑰]
Felixsan
Duanshan Jiangnan-Style Double Bed Room
Stayed in Feb 2026
Family
10 reviews
10/10
Outstanding
Posted on May 6, 2026
Nicely located hotel with old Chinese style rooms. It was a nice experience to stay there. The location was perfect since everything we needed was in walking distance.
Response from Property: 尊敬的客人,您好!感謝您選擇入住我們姑蘇小院端善堂,非常開心能給您帶來如此完美的入住體驗, 您的信任就是對我們最大的欣慰,也非常高興您對我們端善堂及服務的認可,我們也將繼續努力並以更體貼細心的服務迎接您的再次光臨!
Xi䒤
Queen Room
Stayed in Feb 2026
Other
31 reviews
8.0/10
Very good
Posted on Mar 29, 2026
The hotel is located right next to Pingjiang Road, which means getting there by taxi can be quite inconvenient, especially on weekends. However, for exploring and visiting Suzhou's most famous attractions and sights, the location is absolutely superb.
The staff at the hotel are incredibly attentive. Upon check-in, they'll add you on WeChat and provide a lot of guidance, as well as introducing the room and the small courtyard. It's a historical relic that's hundreds of years old, later renovated, and very comfortable to stay in. Enjoying breakfast in the courtyard is just delightful!
One thing to note is that you'll likely be sharing a living room with other guests, so you need to be mindful at night not to disturb their rest, which might make it feel a little less private. The complimentary fruit in the room was delicious, and they even gave us a souvenir when we checked out. Overall, I'm very satisfied.
Original textTranslated by Google
6/8
Response from Property: Thank you for staying at Suzhou Cultural Tourism Gusu Courtyard Duanshantang. The hotel was formerly the residence of Pan Yifen, a grand Qing Dynasty mansion with five courtyards and seven entrances, located on Daru Lane in the Pingjiang Road historical district. The overall architecture retains the classical Suzhou garden style, while the rooms are designed in a modern Chinese style. Thank you for your positive feedback. We will continue to strive for excellence and look forward to your next visit!
Lansekabuqinuo
Shangshe Delight Residence Family Room
Stayed in Feb 2026
Business traveler
10 reviews
10/10
Outstanding
Posted on Mar 10, 2026
The location is fantastic, right next to Pingjiang Road, making shopping incredibly convenient. The front desk staff, especially one lovely lady, was super nice and even upgraded my room. The room itself had a charming, antique feel but with all the modern amenities. Despite being right by a pedestrian street, the courtyard was surprisingly quiet. Breakfast was Chinese style and brought directly to our room. A big thank you again to the front desk for their amazing help with all our requests!
Original textTranslated by Google
Response from Property: Thank you for staying at Suzhou Cultural Tourism Gusu Courtyard Duanshantang. The hotel was formerly the residence of Pan Yifen, a grand Qing Dynasty mansion with five courtyards and seven sections, located on Daru Lane in the Pingjiang Road historical district. The overall architecture retains the classical Suzhou garden style, while the rooms are designed in a modern Chinese style. Thank you for your positive feedback on our service. We will continue to strive for excellence and look forward to your next visit!
Anonymous User
Shangshe Guilin Double Bed Room
Stayed in Jul 2026
Family
4 reviews
9.0/10
Great
Posted on Aug 31, 2026
Overall is good, especially the crew, super friendly and helpful☺️
A few things i would hope to see for improvement.
1) The lighting in the room is kinda dark.
2) Kinda dusty for the sleeping area, u can smell the dust while u sleep..
Response from Property: Dear guest,Thank you for your feedback! We’re glad you enjoyed our team’s friendly service.We’re sorry about the dark room lighting and dust in the sleeping area. We will take your advice on board to upgrade lighting and strengthen housekeeping.Looking forward to welcoming you back for a better experience.Best regards!
Kiefer Chong
Shangshe Yinyi Double Bed Room
Stayed in Dec 2025
Couple
1 reviews
10/10
Outstanding
Posted on Jan 31, 2026
We had a wonderful 3 days and 2 nights stay here.
The staff, Xiao Chen (小陈), was extremely helpful and friendly throughout our stay.
She helped us collect food deliveries and even assisted with carrying our heavy luggage, which we truly appreciated.
The toilet is equipped with a smart cover and has a nice vintage Chinese style touch.
The location is also very convenient, just a short walk to Pingjiang Road (平江路).
Overall, a very pleasant stay. Highly recommended.
我们在这里度过了非常愉快的 3天2晚。
工作人员 小陈 非常热心、友好,从入住到离开都给予了很大的帮助。
她 帮我们取外卖,还主动帮忙搬运沉重的行李,真的非常感谢。
卫生间配有智能马桶盖,整体带有复古中式风格,很有特色。
地理位置也很好,靠近 平江路,步行即可到达。
整体体验非常不错,强烈推荐。
Response from Property: 尊敬的客人,非常感謝您對小院以及給予酒店5分好評肯定,端善堂融合了蘇州古典園林意趣。四時四景,各有意義,在造型格局上沿用傳統蘇式園林風格,處處透着江南温婉風情。無論是屋檐聽雨,還是晴日品茶,或者是冬季賞雪,都是極為愜意的。酒店坐落在蘇州的温柔巷弄裏,迎接您下次到來,再次感謝您給與我們的認可與喜愛,期待您的再次光臨