4 points, all given to:
Hu Junxia at the front desk, she tried her best to make up for the lack of various software and hardware in the hotel. Wang Yuting, the room center, ran twice to repair the room equipment for us.
We traveled hundreds of kilometers with the elderly and children. It was hard all the way, but we thought we could go to the hotel to have a good time, but the reality was uncomfortable:
1. The Ctrip rating is probably fake. We and our friends and family brought a large group of old people and children, and we came excitedly. When we entered the lobby, we found that something was not right. There were no air conditioners in many places in the lobby and corridors, and there was a musty smell. How do you say it? Well, old and decadent feeling.
2. Speaking of the hotel in 2017, I feel that it is similar to 2007. The facilities are old, and many of them are broken. Many lights on the second floor of the duplex suite are broken, and there are several lights that flicker, like ghost lights.
3. Breakfast is very simple, I'm so angry, five-star hotel, one thousand and several hundred yuan?
4. Call at 6:55 pm and ask where to eat dinner? Was told that it is too late to eat now, the hotel restaurant ends at 7:30, and even if you come early, you can only order a set menu.
There is no supermarket in the hotel. There is only a small self-service supermarket. There are 35 boxes of instant noodles. It is called Lanzhou Beef Ramen. The child is not willing to buy it by himself. I feel sorry for the sensible child. We took out the instant noodles that the hotel kept privately, 10 yuan a box, saved us, and didn't starve to death at night.
5. In many reviews of the hotel, the playground is actually a bigger place, and the video game room is a bigger place. It is also a bigger place to pay for it. There are several equipments. The child will leave in ten minutes. , the swimming pool is very small and very old.
6. The most irritating thing is mainly because they advertise that there is a lake view on the edge of Yangcheng Lake, fart! We couldn't see the lake in the hotel, we rented bicycles, and the elderly and children rode together to find the lake view. We wanted to go on a legendary tour around the lake. We asked the doorman and told the hotel to turn left. We went out. Ask the front desk, where is the lake? Isn't there a bike around the lake road? The attitude of the front desk is very bad, saying why the guard told you to blame me, who told us to not ask us to ask clearly at that time, and then ride 789 kilometers to the lake! The two of us are in our 60s, four children, and the youngest child is only three years old. We rode 10 kilometers to the lake to enjoy the lake view? I was speechless in anger. She also said that you can come back and turn right out of the hotel, but that road may be blocked, because the hotel next door may be renovated and surrounded by a road, and she can't figure out the information herself, so she asked a group of us to try to find it. Look, what about the advertised lake view? What about cycling around the lake? ! Many people in the hotel have no sense of service, and they also have a mentality of shirking their responsibilities. They don't care about the guest experience at all. Sunset Hotel!
This hotel trip, we quickly checked out and left early in the morning.
If it weren't for Hu Junxia and Wang Yuting, the guys with a high hairline and a bald trend in the lobby car rental service were very patient. For these three people, we would have asked Ctrip to ask for compensation, because the ratings were seriously inconsistent with the facts! These three have professional qualities.
The last two pictures below, self-service supermarkets, seem to be more than 30 boxes per box.
Original TextTranslation provided by Google