Suyuan Hotel

Suyuan Hotel Reviews

Suyuan Hotel

No. 130 Dongwu North Road, Wuzhong District, Suzhou, Jiangsu, 215128, ChinaView hotel details
Suyuan Hotel
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Guest Reviews of Suyuan Hotel

9.4/10
Outstanding
2649 review
Verified reviews
Location9.5
Amenities9.0
Service9.5
Cleanliness9.4
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All reviews(2649)
Positive reviews(2604)
Reviews with photos/video(665)
Classy environment(460)
Garden view(298)
Delicious breakfast(255)
Family activities available(166)
Close to metro(157)
Perfect for kids(84)
Tasty restaurant(58)
Negative reviews(45)
Xiaorener33
Cozy Room (2 beds)
Stayed in Dec 2025
Family
36 review
10/10
Outstanding
Posted on Jan 29, 2026
The room was quiet and the bed was comfortable. There was also a mini-fridge. In the evening, the hotel even brought complimentary yogurt and snacks. The check-in process was very friendly and they completely met my request for a non-smoking and quiet room. This is one of the reasons I always love coming to Suzhou. There are many beautiful, swimming koi inside, and the small waterfall adds a charming touch.
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Response from Property: 親家的貴賓,感謝您對蘇苑飯店的讚揚和誇獎,我們團隊會繼續努力,保持高標準的服務。希望在您下次出行時還能選擇我們,蘇苑將竭誠為您服務。
Anonymous User
Cozy Room (2 beds)
Stayed in Oct 2024
Business traveler
20 review
5.5/10
Posted on Nov 7, 2024
Not a 5 stars hotel. In gym, there was no wipes to clean the equipments...not good with the Covid. Also, no drinking water.
Response from Property: Dear guests, we are very sorry for bringing you a bad experience. The feelings of guests are important basis for testing our service level. Paying attention to the opinions of guests is our unchanging attitude. The hotel will further strengthen the inspection efforts in the later stage to reduce the omissions in the service. We look forward to your next visit. If you have any questions, you can contact the front desk or service center directly, and we will solve your problems as soon as possible. Thank you for your support! You satisfaction is the goal we have always pursued. We sincerely look forward to your next visit!
Guest User
Cozy Room (2 beds)
Stayed in Feb 2024
Family
6 review
9.5/10
Amazing
Posted on Mar 24, 2024
Good traditional hotel with a bit of old money vibe (e.g. in terms of service quality). Convenient location that's within walking distance from metro station and some famous restaurants.
Response from Property: Dear guest, thank you so much for staying at Suyuan Hotel! Our hotel is among the most representative of Suzhou garden style hotels, affording you a sneak peek of the world-renowned beauty of the Suzhou gardens without stepping outside. Besides, our hotel adhere to the concept “Your satisfaction is our priority”and always do our best to serve our guests. We sincerely welcome you to visit our hotel again!
Guest User
Cozy Room - Garden-View (2 beds)
Stayed in Feb 2023
Solo traveler
6 review
10/10
Outstanding
Posted on Apr 13, 2023
Recommended by a local friend to book this hotel and the experience was amazing. Everyone in the hotel is so friendly and warm, always ready to provide assistance. Love the garden and the pond. Superb!
Response from Property: Dear guest, glad to receive your kindness feedback! We are very greatful for your love and recognition of our service and interior. The Suzhou garden landscape in the hotel is one of our special feature, in our garden, lotus pond and rockeries are well arranged, koi fish swim freely and waterfall flows, we are very happy that you like it. In particular, we have a viewing platform outside the lobby bar, you may have a plentiful breakfast buffet on there or just a cup of tea, stand outside the loud world, enjoy yourself in the beautiful scene and start a new day with full energy. In the end, we wish you a happy life and hope you may visit our hotel again!
RVhuman
Cozy Room (2 beds)
Stayed in Feb 2023
Business traveler
12 review
9.5/10
Amazing
Posted on Mar 27, 2023
The stay at hotel was great! Close to metro station and to old town! Amenities are well maintained with a touch of Suzhou traditional culture. Breakfast is mainly oriental. Good place to stay and could consider again on next visit
Response from Property: Dear guests! Thank you very much for choosing Suyuan Hotel and giving us good comments! The hotel adheres to the style of Suzhou gardens, creating a landscape garden that you can enjoy without leaving your home. The hotel is committed to providing you with a warm and comfortable accommodation environment. It is our service tenet to satisfy you. We sincerely look forward to your coming again!
cnjack2007
Guestroom - Double Occupancy (King bed)
Stayed in Apr 2025
Couple
42 review
10/10
Outstanding
Posted on May 19, 2025
The room is clean and hygienic, the service is warm and thoughtful, the price is reasonable, and the surrounding area is convenient for travel. It is very close to the subway station and bus station. It is very convenient to Suzhou Museum, Guanqian Street, and Humble Administrator's Garden. In addition, the morning buffet is very good. It is worth recommending.
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Response from Property: Dear guest: Thank you very much for your thoughtful review. Your words are like sweet mountain spring water that nourishes our hearts. It is the unshirkable responsibility of Suyuan people to make you remember the good times in Suyuan and enjoy a good stay experience. We will continue to work hard and sincerely look forward to your visit again.
Anonymous User
G Elegant 2-bed Room
Stayed in Apr 2025
Couple
9.2/10
Great
Posted on May 13, 2025
The room is quite standard, and the facilities are a bit old. The hotel has a courtyard with a good environment. You can drink tea and feed fish in the courtyard, which is quite pleasant. Accommodation and parking are free, which is very friendly to drivers. The hotel also has good meals, with local dishes, and it is relatively affordable.
Original textTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing Suyuan. Our hotel's prime location and landscape-style inner garden allow you to experience the beauty of Suzhou gardens without leaving home, and we have long been highly praised by our guests. Thank you for your recognition and we sincerely look forward to seeing you again!
Shanshuirensheng
Cozy Room (2 beds)
Stayed in Apr 2025
Solo traveler
184 review
9.5/10
Amazing
Posted on May 7, 2025
Although it is an older five-star hotel, the garden charm is still there. The low-rise floors are surrounded by a pool of clear water, which is very pleasing to the eye. The front desk upgraded me to a garden view room, which was very satisfactory. The hotel's Aozao noodles are quite good and the price is relatively affordable. The hotel's buffet breakfast is also very rich, and the restaurant staff are very enthusiastic.
Original textTranslated by Google
Response from Property: Dear guest, hello! We are honored to receive your recognition. Your encouragement and support are the driving force behind our efforts to improve our service quality. We at Suyuan will continue to work tirelessly to create more surprises and satisfaction for every guest. We sincerely look forward to your return visit and to recommending our hotel to your friends.
Guest User
Guestroom - Double Occupancy (King bed)
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 4, 2025
This time I brought my children out. Since we came all the way from Changzhou and Wuxi, we changed several hotels. This hotel is excellent in terms of environment, hygiene, service and breakfast. The front desk upgraded our room for free when we checked in, and also gave the children small gifts and fish food. The children especially like to feed the fish. I will definitely choose this place again if I have the chance to come here in the future.
Original textTranslated by Google
Response from Property: Dear guests: Hello! I am so happy to receive such kind words, like a spring breeze in my heart! Your good comment, a simple like, and a sincere affirmation will fill our hearts with strength. Thank you for your support and love for Su Yuan. I wish you a happy life and look forward to your next encounter!
Guest User
2-bed Room
Stayed in Apr 2025
Family
9 review
8.0/10
Very good
Posted on May 6, 2025
I took my parents to travel during the May Day holiday. Overall it was good. The hotel has convenient parking. It is very close to the subway entrance. The location is quite convenient to go anywhere. The room is also quite clean. Fish food was given so the children can feed the fish I don't know if it was a late-night snack bar or a KTV across the street at night. A group of people kept making noise until 3 o'clock and I couldn't fall asleep. I booked two other rooms. There were five adults in total, including my parents. The room included four meal coupons. Children under 120cm were not charged for breakfast. I wanted to send one more, but it was not available. I hope it can be more humane.
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for choosing Suyuan. The hotel's superior geographical location and garden-style inner garden allow you to appreciate Suzhou gardens without leaving home, and have always been recognized by guests. Thank you for your recognition and we sincerely look forward to seeing you again!
Guest User
Guestroom - Double Occupancy (King bed)
Stayed in Apr 2025
Family
12 review
10/10
Outstanding
Posted on May 5, 2025
The hotel environment is very good, the rooms are clean and sanitary, and the staff service is also very good. It is also very convenient to go to various major attractions via subway, which is a good stay experience.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您五分的點評哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望蘇苑會是您回憶裏最温馨最獨特的那個!常回蘇苑看看哦,祝:安好!
Guest User
Deluxe Double Room
Stayed in Apr 2025
Couple
3 review
10/10
Outstanding
Posted on May 4, 2025
The hotel upgraded me to a suite. The room and service were very good. The hotel is in a very good location, quiet in the middle of a bustling city, in Wuzhong District, about 5 subway stops away from the tourist attractions.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您五分的點評哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望蘇苑會是您回憶裏最温馨最獨特的那個!常回蘇苑看看哦,祝:安好!
Guest User
Guestroom - Double Occupancy (King bed)
Stayed in Apr 2025
Family
82 review
9.5/10
Amazing
Posted on May 4, 2025
As an old luxury hotel, the guest rooms are indeed not too new. But the room was clean. When checking in, there is fish food for the children, the breakfast is also very rich, and the location is good and close to the subway. Beyond expectations
Original textTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for staying at Suzhou Suyuan Hotel. Thank you for your recognition of our hotel. We will continue to work hard to improve every detail in the future and welcome every amiable guest like you home. Satisfaction is just the starting point, surprise and touching are our goals, and we will continue to work hard. Looking forward to seeing you again!
Xiaxun
Queen Room
Stayed in Apr 2025
Couple
3 review
10/10
Outstanding
Posted on May 3, 2025
The environment and breakfast are very good, but the air conditioning is a bit poor, which does not affect the comfort of the hotel, and the breakfast is really delicious. The hotel is probably the most satisfying place for us to travel to Suzhou, hahahaha
Original textTranslated by Google
Response from Property: 尊敬的賓客您好!非常感謝您入住蘇苑飯店並給予好評!您的滿意就是給我們最好的回饋,感謝您的支持與信任,我們會繼續努力的,我們在蘇苑翹首等待您的再次光臨~!
Shuidixinshi
Cozy Room (2 beds)
Stayed in Mar 2025
Family
2 review
9.7/10
Amazing
Posted on Apr 29, 2025
I thought the hotel would be old, but it was actually a great stay. The transportation is convenient to the subway, and the parking lot is large and free for two days. The hotel's restaurant is a local old-fashioned restaurant that locals come to eat. The hotel's garden pond ecosystem is great, there are many koi fish to feed, and the children still miss them when they go home
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Su Yuan Hotel. The hotel boasts a prime location with convenient transportation. Its Suzhou-style inner garden is beautiful, and many guests linger to admire the koi in the lotus pond and take photos in a corner of the garden. The koi in the inner garden ensure a happy holiday for both adults and children. We will continue to strive for improvement and look forward to your and your family's next visit.