Atour Hotel (Suzhou Wujiang East Taihu Shuixiu Street) Reviews

I checked in after 23:00 in the evening and ordered a takeaway. The takeaway staff delivered it to the lobby downstairs. After waiting for half an hour, the robot did not deliver it. I called the front desk and was told that it had been delivered to me and was on the way to the elevator. After waiting for a while, it still wasn't delivered. So I got dressed and went downstairs to pick it up. While waiting for the elevator, I discovered that the elevator was not in use at all. When we got downstairs, all the lights in the lobby had been turned off. For the first time, I discovered that the lights were not turned on in the hotel lobby. There was a service staff resting at the front desk. I asked for takeout and asked for the room number, but she said there was no takeout. I looked for it myself. The takeaway was on the table, and the room number was noted on the order. If you don't want to deliver it, you can call in advance and ask me to come down and pick up the liquid. I had two drops of water on my face while sleeping at night. When I woke up and turned on the light, I couldn't find where the water came from. It might have been sprayed out from the vent of the air conditioner. When I woke up the next morning, I found that the pillow was very dirty. I didn't pay attention because it was too late the first night. It was hard to accept the dirt! It's really disgusting for people to sleep on pillows. In addition, there are no public computers in the lobby of the hotel. I originally wanted to use a computer for temporary work, but I searched around and asked the front desk, and they said there was no computer available. All in all, this experience was very poor.