Swissotel Sydney

At 10:30 PM, the hot water pipe on the 20th floor burst. The hallway carpet was soaked, and the water quickly spread into our room. By 11 PM, our entire family was evacuated to the 8th-floor lobby. We had to walk barefoot through hot water to get downstairs, terrified of being electrocuted. There was no explanation or comfort offered. After much prodding, we finally got back to our room past midnight, only to be met with the deafening noise of a water extractor, making sleep impossible, especially for the kids. It finally quieted down after 1 AM, but then, at 8 AM, we were all woken up by the loud roar of machines again – yes, the carpet blowers had started. We got less than 6 hours of sleep all night, with no explanation or proactive apology. It felt like they just wanted to clean up the mess quickly to sell the room to the next guest. Our request for a late check-out to get some more rest was denied (though even if they had agreed, resting would have been impossible due to the noise). Haha. The hotel's location is decent, but as for other services... well, true colors show in a crisis. Avoid this place. P.S. Trip.com's service, however, was excellent – patient, thoughtful, and they even offered extra compensation. A perfect 100 points for Trip.com!

This was my second visit to Sydney. Last time I stayed near Circular Quay, close to the Opera House. This time, I chose a hotel near QVB, and the location couldn't be more convenient! There's shopping, supermarkets, and a train station right downstairs. The Opera House is just three light rail stops away, and Hyde Park and the Australian Museum are right next door. If you're not dead set on staying right by the Opera House, I highly recommend this spot. We stayed in a room with a sofa bed, perfect for two adults and two kids. The room was spacious and very quiet. We were even able to check in early at 11 AM and were granted a late checkout. Highly recommended!

Shopping is very convenient. For other details, please refer to my previous review.