Guest User
February 20, 2023
Book Sydney Marina Suites Hotel through Ctrip. I checked in from 9:00pm to 10:00pm local time. After entering the room, my fiancée developed severe allergies. This is something that has never happened in so many hotels. Red spots and black spots appeared all over the body, and it was uncomfortable. Even my her fiancé had red dots. In order to avoid deterioration, I communicated with the hotel front desk at 11 o'clock, exited the hotel at 12 o'clock, and looked for a clean hotel again at one or two o'clock in the morning local time. Ctrip said it couldn't handle it that night, and would give us a satisfactory answer the next day, but they made things difficult the next day, saying that their hotel was very clean. But in fact, when we wiped the table with our hands, there was a layer of dust, and we refused to refund the money with various excuses. In this case, I ask Ctrip to follow the local laws and regulations. The hotel has violated human rights. In addition to refunding all my money, I also need to sue the hotel for compensation, management fees and mental damage. We cooperate with and accompany you to participate in the examination and treatment!
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