Pullman Quay Grand Sydney Harbour Reviews

Response from Property: Dear Guest,Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed the comfort of your apartment-style room, as well as the excellent location. Your kind words about our housekeeping services and overall amenities are greatly appreciated.Kind Regards,Pullman Quay Grand Management Team

Response from Property: Dear Stellay,Thank you for taking the time to share your detailed feedback following your recent stay with us.We are pleased to hear you appreciated our prime location and the beautiful surrounding views. However, we are very sorry to learn that several aspects of your experience did not meet expectations.Please accept our sincere apologies for the confusion regarding your breakfast inclusion at check-in, as well as the service you experienced during departure. We understand how frustrating this must have been, particularly while travelling with children, elderly family members, luggage, and in poor weather conditions. The level of care and assistance you described is not reflective of the service standards we aim to provide.We would also like to address your concern regarding discrimination. We take such matters very seriously. We are committed to treating every guest with fairness, respect, and genuine hospitality, regardless of booking channel or nationality. Your comments have been shared with our leadership team for review and follow-up with the relevant departments.Thank you again for bringing these matters to our attention. Guest feedback is invaluable in helping us improve. We do hope to have the opportunity to welcome you again and provide the high standard of experience you rightfully expected.Kind regards,Pullman Quay Management Team

Response from Property: Dear Xiaodangqie,Thank you for sharing your delightful experience. We are pleased to hear that you enjoyed the night view of the hotel and the comfortable room. We look forward to your return and hope to create more wonderful memories for you.Sincerely,The Pullman Quay Grand Management Team

Response from Property: Dear Guest,Thank you for your positive feedback regarding the room environment, outdoor views, and convenient location close to the Sydney Opera House. We are delighted to hear that you enjoyed your stay with us.Sincerely,Pullman Quay Grand Management Team

Response from Property: Thank you very much for taking the time to share your detailed feedback with us.We’re delighted to hear that your family had a generally nice and comfortable stay, and it’s wonderful to know that your children especially enjoyed the bathtub — those little moments often make a stay memorable. We’re also very pleased that you loved the balcony view over Circular Quay Harbour; it truly is something special both in the morning and at night. Your kind words about our breakfast mean a lot to us, and we’re glad it was a highlight of your stay. At the same time, we sincerely appreciate you bringing the soundproofing and telephone connection issues to our attention. We understand how important these details are, particularly for families, and we will be sharing your comments with our team to see where improvements can be made.Thank you again for your balanced and thoughtful review. We’re glad overall that you enjoyed your stay and hope to have the pleasure of welcoming you and your family back again in the future.From,Pullman Quay Grand Management

Response from Property: Dear valued guest, Thank you for your kind words! We're so glad to hear that you enjoyed the location and our service. Your feedback means a lot to us, and we hope to welcome you back soon for another great experience!With warm regards, The Pullman team

Response from Property: Dear valued guests, Thank you for your wonderful feedback! We’re delighted you enjoyed our fantastic location, peaceful atmosphere, and the easy access to South Bank Park and the nearby commercial area. It’s great to hear the spacious room and stunning river views made your stay so memorable. We truly appreciate your kind words and look forward to welcoming you back on your next visit!With warm regards, The Pullman team

Response from Property: Dear KIMBENJAMIN,Thank you for the wonderful feedback! We're so glad you loved the incredible views and the convenient location, especially the quick walk to the Opera House. It means a lot to us that you'd highly recommend our place, and we hope to see you on your next visit!Sincerely,Arvee PalmeaAssistant Manager

Response from Property: Dear Guest,Wow—what a wonderful review! It sounds like you had the quintessential Sydney experience, from the ferries to the Botanic Garden.We love that you appreciated the 'no sad breakfast buffet'—our chefs will be so happy to hear that! It’s also great to know the balcony views of the Bridge added that extra magic to your stay. We’re already looking forward to your next visit!Pullman Quay Grand Management Team

Response from Property: Dear Rosmawati,Thank you for your wonderful feedback! We're thrilled you enjoyed our unbeatable location and the breathtaking Sydney Harbour and Opera House views. We truly appreciate your kind words about our staff's friendliness and professionalism; it means a lot to know they made such a positive difference to your stay, especially in resolving any issues you encountered. We look forward to welcoming you back for another excellent experience!Sincerely,Arvee PalmeaAssistant Manager

Response from Property: Dear Bona,Thank you for taking the time to share your positive experience! We're delighted to hear that you found our place, rooms, staff, and location to your liking. It's wonderful to know we could contribute to a perfect stay, and we would be thrilled to have you as our guest again in the future.Sincerely,Arvee PalmeaAssistant Manager

Response from Property: Dear Guest,What a delight to read your feedback! Thank you for choosing to stay with us.We are so happy to know that the spaciousness of the two-bedroom apartment exceeded your expectations and that you appreciated our fantastic location, which puts you right next to the Opera House, the Botanical Gardens, and the Harbour. It’s great that the convenient transportation and views contributed to your enjoyment!We're sorry you didn't have time to try our breakfast this visit. Perhaps on your next stay, you can take a moment to experience it!We hope to have the pleasure of hosting you again soon.Warm Regards,Pullman Quay Grand Management Team

Response from Property: Dear Guest,Thank you so much for taking the time to share your feedback! We are absolutely thrilled to hear that you had a very nice stay and truly enjoyed your time both with us and in Sydney.We hope to have the pleasure of welcoming you back on your next visit to the city!Warm regards,Pullman Quay Grand Management Team

Response from Property: Dear emdubs,Thank you so much for your kind feedback! We're thrilled to hear that your family enjoyed your stay with us, especially the convenient location and delicious breakfast at Hacienda. We appreciate you bringing the concern about the pool's privacy to our attention. We'll look into ways to make the area feel more secluded for our guests. We hope to welcome you and your family back again soon!Sincerely,Arvee PalmeaAssistant Manager