Sofitel Sydney Darling Harbour

Traveling with kids, the room was very clean and the living environment was excellent. The location is great, making it very convenient to get around. The staff were very helpful, and it's also very close to Chinatown. Overall, I'm extremely satisfied.

Staying at the worst five-star hotel in Sydney: Sofitel Sydney Darling Harbour. The hotel's facilities are outdated, and the room carpets are dirty. After being out all day, I returned to the hotel around 7 PM to find the room hadn't been cleaned at all. It was only after contacting Trip.com that I learned the 'Do Not Disturb' light was on, which the hotel used as an excuse not to arrange housekeeping. However, throughout my entire stay, neither the hotel nor Trip.com informed me about the location or function of this button. I had no idea about it and certainly didn't activate it myself. My request is simple: Trip.com should provide a habitable room that meets hygiene standards. After the incident, the hotel refused to change my room, only sending a few towels as a perfunctory gesture. What's even more outrageous is that the next day when I went out, the 'Do Not Disturb' light mysteriously came on again. I only noticed it after Trip.com reminded me, and I had to contact the hotel last minute to arrange for cleaning. As a high-end hotel, Sofitel Sydney Darling Harbour failed to properly inform guests about its facilities and handled the issue passively. Trip.com, as a booking platform, did not effectively manage the hotel or provide risk warnings. My perfectly good trip was severely impacted. I strongly advise against booking here!

The location is excellent, and the high-floor view is fantastic. The room was clean and tidy, the service was attentive, and we had a stunning panoramic view of Darling Harbour at night. My partner and I had a very comfortable stay. We'll definitely choose this place again next time we visit Sydney.

Great location, right below Darling Harbour. Plenty of restaurants and bars nearby, perfect for first-time visitors! Highly recommend this place for future trips, and the service was excellent too.

I stayed here on my first night in Sydney, and the bed and bedding were so comfortable that I slept like a baby, and my jet lag completely disappeared. The location is also great, near the convention center and just a minute's walk from the tram station, making getting around super convenient.

I stayed at the Sofitel Sydney Darling Harbour in September, and its location is incredibly convenient, right next to Darling Harbour. The Opera House and the beautiful harbour are all within walking distance. The hotel facilities are excellent. The street view from the window is lovely, but what I particularly recommend is the pool on the fourth floor of the Sofitel Sydney Darling Harbour. It offers a direct view of the Darling Harbour fireworks show, which was a spectacular and wonderful surprise. The hotel's breakfast was also fantastic, with attentive service (including Chinese-speaking staff), a wide variety of dishes, and fresh ingredients. It was a wonderful travel and accommodation experience.

This is a very new hotel, and the room types are generally larger than accommodations in The Rocks area. I recommend rooms facing Darling Harbour. The only downside is that you'll need to take an Uber or walk a bit further to get to the city center.