Thompson Suites BGC (One Uptown Residences)

Thompson Suites BGC (One Uptown Residences) Reviews

Thompson Suites BGC (One Uptown Residences)

BGC, 36th st. Corner 8th St., One Uptown Residence, Taguig, Metro Manila, 1630, PhilippinesView hotel details
Thompson Suites BGC (One Uptown Residences)
Thompson Suites BGC (One Uptown Residences)Thompson Suites BGC (One Uptown Residences)Thompson Suites BGC (One Uptown Residences)
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Guest Reviews of Thompson Suites BGC (One Uptown Residences)

9.1/10
Great
299 reviews
Verified reviews
Location9.6
Amenities8.6
Service8.9
Cleanliness9.2
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All reviews(299)
Positive reviews(291)
Reviews with photos/video(102)
Loved the view(24)
Convenient for shopping(21)
Clean pool(16)
Great swimming pool(16)
Has facilities for children(14)
Family activities available(14)
Located downtown(8)
Elevator was OK(6)
Negative reviews(8)
Guest User
Family 2-bedroom And 1-living Room Suite
Stayed in May 2026
Family
3 reviews
10/10
Outstanding
Posted on Jun 25, 2026
I really love the place walking distance to the uptown mall ,7'11 etc. also very nearby at the st lukes hospital. The city view so cool , the unit was very clean very friendly, all we need is there . Thank you so much next time we will book for more days !
Response from Property: Dear guests, Thank you so much for the lovely review! We are absolutely happy to hear that you loved the city view and found the location convenient for your trips to Uptown Mall and St. Luke's. Our team takes pride in keeping the unit sparkling clean, so your kind words mean a lot to us. It was a pleasure hosting you, and we would love to welcome you back for a longer stay next time! See you again soon! Thompson
mimow and milow
Comfy 2-bedroom And 1-living Room Suite With Balcony
Stayed in May 2026
Couple
4 reviews
9.5/10
Amazing
Posted on Jun 18, 2026
We just finished our stay to celebrate Father’s Day and we had a great time. Very recommendable as the Host is responsive, and accommodating which makes our stay even more great. Thankyouuu!❤️
Response from Property: Dear guests, We are really happy to hear that you chose our place to celebrate such a special occasion as Father's Day, and it brings us so much joy to know that your family had a great time.Providing a responsive, accommodating experience, and comfortable stay is always our top priority, and we are so glad we could help make your celebration even more special. Guests like you make hosting incredibly rewarding. Thank you for being such amazing guests and for highly recommending us to the community. You and your family are welcome back anytime, and we look forward to hosting your next family staycation. Happy Father's Day to the celebrated dad. Thompson
LELIA.7
2-bed Room With City View
Stayed in Apr 2026
Family
7 reviews
10/10
Outstanding
Posted on May 11, 2026
Had great time with my families specially that my brother and my sister-in-law was on vacation. Accessible to malls and bonding with families with city views. I never go wrong using this app to bond with my family. Will surely book again.
6/11
Response from Property: Dear Guests!Thank you so much for choosing our place and we’re delighted to know that you had a great stay and that it met your expectations.We look forward to welcoming you back again here in BGC! Take care!
KittieM
Family 2-bedroom And 1-living Room Suite With Balcony
Stayed in Apr 2026
Family
8 reviews
10/10
Outstanding
Posted on May 4, 2026
Very spacious and clean. We enjoyed our stay in the family room. The location is close to restaurants, and in front of Mitsukoshi and Grand Hyatt. There was just a little miscommunication when the keys weren’t where they’re meant to be upon checking in but it was all sorted. We will definitely book it again next time we’re back in BGC.
Response from Property: Dear Guests, Thank you so much for your kind feedback! We’re glad to hear that you enjoyed the spacious and clean family room, as well as the convenient location near restaurants and just across Mitsukoshi and Grand Hyatt.We apologize for the slight miscommunication regarding the keys during check-in, and we appreciate your understanding while we resolved it promptly. We will work on improving our coordination to ensure a smoother arrival experience moving forward.We truly appreciate your support and are delighted to know that you would book with us again. We look forward to hosting you on your next visit to BGC!
DanL0NG
Boutique 2-bedroom And 1-living Room Suite
Stayed in Mar 2026
Family
10 reviews
10/10
Outstanding
Posted on Jun 28, 2026
Great space for our family of five. Convenient location with lots of restaurants and shops nearby. If we come back to Manila we will definitely stay here again!
Response from Property: Dear guests, Thank you so much for taking the time to share your lovely review! We are happy to hear that our space was a great fit for your family of five and provided everyone with a comfortable stay. We are also glad that you enjoyed our convenient location and got to explore the wonderful restaurants and shops nearby.Thank you for being such fantastic guests and for taking great care of our property. We would be absolutely delighted to welcome you and your beautiful family back the very next time your travels bring you to BGC.Thompson
Niconomics
Boutique 2-bedroom And 1-living Room Suite
Stayed in Mar 2026
Family
2 reviews
6.0/10
Posted on May 6, 2026
The property itself was fine and the location was very convenient since it’s near the mall. However, the check-in process was disappointing because the staff seemed unprepared. We had to wait almost 1 hour just to get checked in, which was very hassle and tiring after traveling. Hoping they improve their service and organization for future guests.
Response from Property: Dear Guests, Thank you for your feedback and for highlighting the convenience of the location.We sincerely apologize for the delay and inconvenience you experienced during check-in. We understand how exhausting travel can be, and waiting almost an hour to be assisted is certainly not the experience we want for our guests.Please note that we coordinate closely with the building staff for guest endorsements and access procedures, and at times delays may occur due to the volume of arrivals being handled. Nevertheless, we acknowledge your concern and will continue improving our coordination and organization to provide a smoother and more efficient check-in experience for future guests.We truly appreciate your patience and valuable feedback, and we hope to have the opportunity to host you again with a much better experience.
Erha sane
Family 2-bedroom And 1-living Room Suite
Stayed in Mar 2026
Family
12 reviews
9.0/10
Great
Posted on Apr 3, 2026
I booked for staycation so we want to swim on swimming pool , but i knew only after i booked that we cant use pool during holiday and weekend they must add on the trip.com this info not just free acces to pool Since this is not refundable we just stay,,anyway
Response from Property: Dear Guests, Thank you for your feedback, and we truly understand your disappointment regarding the pool access, especially since your stay was intended for a relaxing staycation.We would like to clarify that the pool schedule and restrictions are indicated in the property details on the booking platform, where access for transient guests is limited to Tuesday to Friday, while weekends and holidays are reserved exclusively for unit owners as per building administration policy.We understand that this may have been overlooked, and we appreciate your suggestion to make this information more visible. We will work on improving how this is communicated to avoid any confusion for future guests.Thank you for still choosing to stay with us!
Keywen Shu
Queen Room With City View
Stayed in Feb 2026
Business traveler
37 reviews
10/10
Outstanding
Posted on Apr 27, 2026
The location is excellent, right in BGC which feels very safe. There are plenty of malls, shopping, and dining options nearby, including many Chinese restaurants. Ordering takeout is also very convenient and quick. The environment is great, and they offer Chinese-speaking staff. Any requests are handled promptly. Plus, they even offer free airport transfers with your booking, which is a really thoughtful service.
Original textTranslated by Google
Response from Property: Dear Guests!Thank you so much for choosing our place and we’re delighted to know that you had a great stay and that it met your expectations.We look forward to welcoming you back again here in BGC! Take care!
DK2DAVE
Family 2-bedroom And 1-living Room Suite With Balcony
Stayed in Feb 2026
Family
3 reviews
9.0/10
Great
Posted on Apr 15, 2026
Location is great! They actually moved us to a different unit but it was good and was communicated to us prior check in.
Response from Property: Dear Guests!Thank you so much for choosing our place and we’re delighted to know that you had a great stay and that it met your expectations.We look forward to welcoming you back again here in BGC! Take care!
Guest User
Premium 2-bedroom And 1-living Room Suite With Balcony
Stayed in Apr 2026
Family
1 reviews
8.0/10
Very good
Posted on May 9, 2026
Problem on aircon on 2 bedrooms,dining ang family room ok.
Response from Property: Dear Guests, Thank you for your feedback and for bringing this matter to our attention.We sincerely apologize for the inconvenience caused by the air conditioning issue in the two bedrooms. We understand how important a comfortable and properly cooled room is during your stay. We’re glad to know that the dining and family room AC units were working properly.Please rest assured that we conduct regular monthly air conditioning maintenance and inspections to ensure that all units are functioning properly. However, there may still be unexpected issues that can occur in between maintenance schedules.Your feedback has already been noted, and we will have the bedroom AC units checked again by our maintenance team for immediate assessment and improvement.We truly appreciate your feedback and hope to provide you with a much better experience on your next stay.
Tang Chun Hoe
2-bed Room With City View
Stayed in Dec 2025
Solo traveler
8 reviews
10/10
Outstanding
Posted on Jan 14, 2026
Spacious accommodation in a central location with easy access to food and amenities. Place is nice and clean. Bed is very comfortable.
Response from Property: Dear Guests!Thank you so much for choosing our place. We’re delighted to know that you had a great stay and that met your expectations.We look forward to welcoming you back again here in BGC! Take care!
Guest User
Premium 2-bedroom And 1-living Room Suite With Balcony
Stayed in Dec 2025
Family
2 reviews
10/10
Outstanding
Posted on Jan 25, 2026
Our stay was amazing. The room was very big, spacious, and super clean. Perfect for family stay.
Response from Property: Dear Guests!Thank you so much for choosing our place. We’re delighted to know that you had a great stay and that met your expectations.We look forward to welcoming you back again here in BGC! Take care!
Ann Rothenwaender
Premium 2-bedroom And 1-living Room Suite With Balcony
Stayed in Jun 2026
Family
6 reviews
9.5/10
Amazing
Posted on Jul 7, 2026
This place is spacious. We are travelling and we used it for our layover stay. Its clean and there is a washing machine with dryer. Location is perfect. I would book again next week. Elevator from parking not working
Response from Property: Dear guests, Thank you so much for your amazing review! We are so glad our spacious layout, perfect location, and the in-unit washer made your layover comfortable and convenient. We would absolutely love to host you again next week! Regarding the parking elevator, we sincerely apologize for the inconvenience. Since it is maintained by the building administration, we have already communicated to the admin to ensure it gets fixed as quickly as possible. We cannot wait to welcome you again and make your stay with us more memorable. Thompson
Guest User
Comfy 2-bedroom And 1-living Room Suite With Balcony
Stayed in May 2026
Family
12 reviews
10/10
Outstanding
Posted on Jun 30, 2026
Extremely clean and a fantastic location right next to Uptown Mall and Din Tai Fung. The room was a 60-square-meter suite with two rooms, one large and one small. It had a living room and kitchen, perfect for a family trip. I'd definitely book again!
Original textTranslated by Google
Response from Property: Dear guests, Thank you so much for taking the time to share such a fantastic review! We are happy to hear that you found the suite extremely clean and that our prime location right next to Uptown Mall and Din Tai Fung added so much convenience and enjoyment to your stay.We take great pride in our spacious 60-square-meter layout, and we are delighted that the two-room setup, living area, and kitchen served as the perfect, comfortable backdrop for your family trip. Thank you for being such wonderful guests and for taking great care of our space. We would be completely honored to welcome you and your family back for another exceptional stay on your next visit to the area!Thompson
Guest User
2-bed Room With View
Stayed in May 2026
Family
1 reviews
10/10
Outstanding
Posted on Jun 30, 2026
I always choose to stay at Uptown because of the excellent location. Less than a 10 minute walk to St Luke’s and less than 5 minutes walk to Mitsukoshi mall and Uptown mall and a variety of food and shopping options. The condo was clean and the two beds were perfect for a family of three. The unit came with amenities such as travel hygiene products and house slippers. Although we rarely cook while traveling, the unit does offer you the option to prepare simple meals or reheat them in the microwave. The unit was clean, aircons worked well, bathroom was clean, and there is a washing machine. Host was very kind and responsive when I had questions.
Response from Property: Dear guests, Thank you so much for taking the time to share such an amazing detailed and thoughtful review! We are absolutely glad to hear that you always choose to stay at Uptown and that our property continues to be your preferred home away from home.We are so glad that our prime location served you well, as being less than a 10-minute walk to St. Luke's and just a few blocks away from Mitsukoshi and Uptown Mall is definitely something our guests love. It is also fantastic to know that our family-friendly setup with the two beds was perfect for your group of three, and that the modern conveniences; like the strong air conditioning, clean bathroom, and the washing machine made your stay effortless. We believe that true hospitality is in the details, so hearing that you appreciated the house slippers and travel hygiene products truly means the world to our team. Thank you for recognizing our responsive service and for being such exemplary guests. We would be completely honored to welcome you and your family back on your very next visit to the area! We can't wait to offer an elevated experience for you. Thompson