F1 Hotel Manila BGC

Although we booked a Citi Suites View room, our view was blocked by the opposite building. We also had to keep the shades closed for privacy due to the building's close proximity. While the room itself was enormously spacious, we had to request basic amenities, and the bed and pillows were not as soft as we expected from a 4-star hotel.

Hotel is ok. Good location. Shower is not hot Old hotel but good thing is they have a gym

We booked a Fort King Suite for a celebration. Here's what stood out: The positive feedback: Ground floor staff and the security team were warm and welcoming. Housekeepers were kind and helpful, though they didn't replace our toothbrushes and slippers during cleaning. Not a huge issue, but should be a standard for a 4-star hotel. Food was great, and the breakfast buffet trainees/new hire outshined everyone—they actively greeted and assisted us while old staff just stood by watching. The negative part: No welcome chocolates at check-in despite what was advertised for the room type booked. The AC had weak airflow even at max settings and was leaking; the maintenance guy tried but failed—same airflow as before. We then asked a lady housekeeper for help, and she managed to fix the issue, which was unexpected since maintenance should have been the one to handle it. But it eventually returned to its original weak airflow after an hour or two. We decided to let it go rather than ruin our trip. The real problem occurred from the 3rd floor and 5th floor—it felt hostile. One non-straight/fruity guy receptionist rolled his eyes when I smiled at him and a female colleague glared at me then looked away. Most staff looked miserable. I could sense that there is some kind of feud among the staff that is affecting their behavior, because I saw them gossiping with each other while they were on duty. They're either gossiping about their colleagues or about other guests, and it's very off-putting. It ruins the vibe and is not very professional. This must be stopped. Most of them will just ignore you when there’s less guests around, but if there are too many guests around, only then will they perform their duties and show hospitality. I've stayed at many 4–5 star hotels; this was my worst 4-star experience. I would not mind if the property were in bad condition—you could have saved the reputation by being kind and warm to your guests. Instead, the negative energy made the experience even worse. Wish I'd trusted those bad reviews. To management: Retrain your old employees. The new hires remember what hospitality means; your tenured staff don't. Thanks to ground floor staff, guards, security dogs, housekeepers, trainees/new hires, and kitchen crew—you saved this stay from being a total loss. Hope that 3rd floor reception team learns basic courtesy and hospitality from you.

Don’t booking this hotel through the travel agency online especially this travel agency ； it is Super inhumane, once you make a reservation; No matter what uncontrollable events occur to you ; there is no way to cancel tthe booking even the travel agency doesn’t confirm with the hotel yet; Even when you apply for cancellation, there will be no refund, even if no one check-in . No matter how Ctrip negotiates,with them ; they will not cancel the terms of use of this dominant platform; Although the hotel has a free cancellation policy； if anything happens, you will not cancel or receive a refund; It is not allowed to modify the name of the occupant or the reservation date. A particularly malicious agent. Stay away from this travel agency.

Good location, v

I like this hotel very walkable around bgc

Run down room, elevator system sucks bad and the 5th floor lobby is so annoying. Staff helpful but a 2* hotel in need or remodel Shower was warm water not much pressure and the sink was broken it moved around turning it on and off. Breakfast was A+ Didn’t check out pool Staff very kind