HanTing Hotel (Tai'an Wanda Plaza)

This is the worst Hanting I've ever stayed at. I checked in at around 10pm, and there was only one front desk, who was too busy to handle everything. I had to wait with my luggage. They didn't tell me before check-in that there was no cold water. I took my clothes downstairs at around 11pm, but they said they couldn't wash clothes. There was no water, so I had to go back and wash them by hand. The hot water burned my hands red. I was woken up by the honking of cars on the road at around 7am. At 8am, an excavator started working downstairs. I couldn't sleep at all. The environment was terrible. I couldn't sleep well and had no mood to go out.

I have no complaints about the location or the room types. The only thing I need to complain about is the hotel's professional conduct. I booked the hotel on April 18th and paid in full. However, when I checked in at 5:40 PM on April 19th, I was told I needed to wait because there were no rooms available. The staff explained everything, but I want to say that a hotel chain shouldn't make such a mistake. No excuse is justified! Shandong Tourism Group wouldn't want such an incident to affect a tourist's mood or hinder the development of a city.

Facilities: Average Cleanliness: Clean Ambient: Quite noisy outside Service: None of the room's notes were met during check-in. I guess they're too lazy to pay attention to even the smallest requests.

The overall experience is good, the staff are warm and friendly, the breakfast is rich and delicious, and it is convenient to go to the Taishan Tianwai Village Customer Service Center.

I asked for a room closer to the elevator, but I was given the one farthest away.