Four Points by Sheraton Taicang

This hotel offers a super efficient check-in process, and the rooms are spotlessly clean. The breakfast selection is extensive and delicious. Located just about 200 meters from Wanda Plaza, it's incredibly convenient for getting around and shopping. Overall, it's a great value-for-money choice for accommodation.

I booked this hotel the day after the May Day holiday, so it wasn't crowded, the price was good, and parking was convenient. The front desk staff was very welcoming and even upgraded my room. The room itself was clean, tidy, and well-equipped.

Honestly, the hotel service felt poorly trained, especially compared to other five-star hotels. The difference was significant. In the breakfast restaurant, at 9:30 AM, we were told quite bluntly that breakfast was almost over, which was uncomfortable. We rushed through our meal, and when they closed up at 10 AM, there was no warm reminder like you'd get at other five-star hotels, suggesting we could grab more food if we wanted. This process was completely missing, yet other five-star hotels always do this. It really felt like the service training was inadequate! The customer experience was poor, and I won't be booking again! Also, the room had a musty smell, as if no one had stayed there in ages! My husband developed a lot of rashes on his face overnight. The next day, at checkout, they only seemed interested in getting a good review and asked how our stay was. I said 'average,' and then they just went silent. It felt like they only wanted positive feedback and had no interest in asking why it was just 'average' or what we were unhappy with, showing no desire for improvement. I won't stay here again. And the underground parking was a mess.

The hotel environment was clean and tidy, and the room was spacious, bright, and odor-free. The bedding was soft, so I slept really well. The front desk staff were warm and attentive, and check-in and check-out were efficient. It's also conveniently located for getting around. Excellent value for money! I'll definitely choose this place again next time. Highly recommended!

I chose this hotel because of the Sheraton name, but I didn't realize it was an old hotel, over a decade old. The facilities are outdated and the room lighting is dim. The breakfast buffet was crowded and noisy. The noodle station only offered two types of noodles, thick and thin, with no wontons. I arrived around 8 AM and was given a fruit voucher, told it was a self-service option. When I checked it out the next day, it was just one pear and a few rotten apples – hardly self-service! All in all, for over 500 [currency unit], this experience was worse than staying at a newer Home Inn.

Facilities: The hotel is well-equipped with a swimming pool, gym, Western restaurant, and Chinese restaurant. Hygiene: Clean and tidy. Environment: Beautiful surroundings. Service: The staff are friendly and helpful. Wanda Plaza is very close by.

Had a fantastic stay at the Four Points by Sheraton Taicang. The front desk staff proactively upgraded my room for free, which was spacious, comfortable, and had a great view. Excellent value for money, I'll definitely be back!

The hotel boasts an excellent location and well-appointed facilities, including a swimming pool. The staff even proactively contacted me before my arrival. However, upon reaching the hotel, I encountered several very unpleasant issues. Firstly, despite being assured beforehand that parking would be ample, both the ground and underground car parks were completely full. The hotel later explained this was due to numerous weddings and banquets, but I found this unacceptable. Secondly, the breakfast buffet the next morning was incredibly crowded, and the hotel was clearly unprepared for such a large number of guests. There were no available tables when I first entered, and even after waiting for a while and getting a seat, there were no utensils. Furthermore, the food items were severely insufficient and not replenished promptly.

The hotel's location is excellent, making it incredibly convenient for getting around. The room was clean, tidy, and odor-free, and the bedding was soft, ensuring a peaceful night's sleep. The service was warm, thoughtful, and patient. It offers great value for money, and my stay was fantastic. I'll definitely choose this place again next time!