InterContinental TAICHUNG by IHG

The hotel's facilities are great, and the concierge service at the entrance is excellent. Housekeeping also does a fantastic job keeping the room tidy and clean. The only downside was the front desk staff; their attitude was dismissive, cold, and impatient, which certainly didn't reflect the service quality expected from a five-star hotel.

The hairdryer is excellent, very friendly for women with long hair. The service is incredibly attentive, and the staff are very well-trained. The pool area is clean and well-designed, and the changing rooms are thoughtfully laid out. It's a great accommodation option in Taichung.

Pretty good! The location is great and the service is good; they were very quick with refilling the water in the room. The breakfast also had a very ********* feel, with lots of snacks which I really liked. The room was also quite quiet. Overall, this hotel gets a high rating!

The room was clean and the staff were polite, but the check-in process was very slow and needs improvement.

This hotel is right in the city center, conveniently located next to an art museum, a shopping mall, and a large Eslite Bookstore. Getting around is super easy, and there are plenty of options for dining and shopping. Plus, there's a market in the park right outside the hotel, which is quite interesting. Definitely my top choice when visiting Taichung!

Firstly, the front desk service was utterly disappointing. Most of the staff had fake smiles, were dismissive and aloof, acting as if they couldn't wait to finish work and go home. During check-in, they clearly just wanted to rush guests through, completely lacking the warmth and hospitality expected from a high-end hotel. When two of us checked in together, we presented both passports, but the front desk insisted only the booking person's passport was needed. Later, when we tried to pay with the accompanying person's credit card, it was immediately rejected. They firmly demanded that only the booking person's credit card could be used. We'd never encountered such a rule before, and it took several attempts before they reluctantly agreed. Even more ridiculous was the repetitive and cumbersome process: we had already signed all necessary credit card authorization documents at check-in, yet at check-out, we were asked to present the credit card again and re-sign all paperwork. Having stayed in numerous hotels, I've never seen such an inefficient and troublesome procedure. The staff also added at check-out that using a credit card not under the booking person's name would prevent us from earning loyalty points, even though we weren't concerned about points. Such restrictions were not clarified upfront during check-in, but instead communicated in bits and pieces, wasting a significant amount of our time unnecessarily. The whole arrangement was absurd. Overall, the guest room was mediocre, with no outstanding features. The cleanliness lacked attention to detail; upon arrival, we found residual soap suds under the faucet handle, which felt slippery, indicating poor cleaning and a lack of meticulousness. The breakfast offered a wide variety of choices, but the taste was generally poor. There was nothing particularly commendable; it had quantity but lacked quality, failing to meet the standards of a high-end hotel. In conclusion, while the hotel's hardware is positioned correctly for its segment, it significantly falls short in service attitude, procedural standards, cleanliness details, and breakfast quality. Relying solely on its brand and advantageous location for guest traffic, the overall experience is far below the expected standard of a luxury hotel, leaving us extremely disappointed with our stay.

The hotel is very new. The breakfast was nothing special, but the lobby is grand. For this price, it's a pretty good hotel in Taiwan.