Capella Taipei

My first stay at a Capella hotel! Even though it's a newly opened hotel with limited information, it was a fantastic Capella experience! Everything, from the hospitality to the smallest details, was superb! Staying at Capella Taipei made me love Taiwan even more. The complimentary original candle was a lovely touch. I didn't use the private pool in the room, but it felt like I was at a resort. I also thoroughly enjoyed the champagne and fresh oysters every morning during my stay. Being able to order as many local dishes as I wanted for breakfast meant I lingered for over an hour, enjoying it immensely. I absolutely couldn't miss the spa, so I booked it via email over a month in advance, but it seemed my reservation was somehow missed. Despite that, they quickly accommodated me so I could make my flight, and I left feeling refreshed. Thank you to all the staff at Capella Taipei for your outstanding hospitality!

Tucked away in Songshan District, this hotel exudes understated elegance. The decor is incredibly tasteful, and the bar is fantastic. The spa even features a rare float tank that guests can book.

The design of Capella Taipei is absolutely stunning and perfectly matches my aesthetic. I booked this hotel for my parents especially for our wedding, and it was a great experience. The welcome drink, a roselle tea, was delicious during check-in. Guests can enjoy unlimited access to the afternoon tea, snacks, and drinks in the 14th-floor Living Room throughout their stay, with different selections offered at various times. The only minor drawback was that I wasn't particularly fond of the room layout, but everything else was excellent.

Facilities: As it's a relatively new hotel, all the facilities are very new and clean. The only downside is that the shower door's waterproof strip was faulty, so every time I showered, water leaked out and wet the bathroom floor. I had to use many towels to soak up the water, which is unacceptable for a hotel claiming to be high-end; such a small detail should not be an issue. Hygiene: As mentioned, the hygiene was excellent, which is expected from a new hotel. The housekeeping staff did an acceptable job. Ambiance: I particularly loved the decor; it's simple yet luxurious, modern yet refined, showing a great sense of style. Service: As an experienced traveler, I believe the service doesn't match a hotel that claims to be the top luxury hotel in Taipei. While the local Taiwanese staff are professional with their smiles and greetings, there's no warmth. You feel a coldness behind their smiles and enthusiasm. Dining: Overall, the dining was quite disappointing. They have a lounge, which functions like an executive lounge, but all the food was very ordinary. The drinks were excellent, but breakfast was also very average; the bread and food didn't live up to the hotel's luxurious decor. This was a major letdown. The breakfast and lounge food were far inferior to what you'd find at the Mandarin Oriental, which was quite disappointing. Summary: I've stayed in many hotels in Taiwan, including the Mandarin Oriental, Hyatt, and W. From a luxury, value-for-money, and service perspective, Cappella should not be ranked as Taipei's number one luxury hotel, for the following reasons: While the hardware is excellent, some details are lacking. As I mentioned, the bathroom's waterproof strip, and there was also a strange smell in the room, possibly due to the new renovation. These details need improvement to truly be considered Taipei's top luxury hotel. More importantly, the service needs work. Overall, the hotel should further strengthen its staff training on service to ensure guests genuinely feel their service is warm and thoughtful, rather than just professional. Only then will it live up to its luxury status and price. If you ask me to recommend this hotel, I have reservations. Given its reputation and price, it's not worth recommending. Perhaps if the value for money were better, it might be worth a try.

The hotel's location is excellent and incredibly convenient. The design of the public areas and rooms is very modern and elegant, yet full of artistic flair, making you feel comfortable, relaxed, and stylish the moment you check in! I would definitely choose this hotel again when in Taipei.

The breakfast was delicious and fantastic.

Close to the airport and a very clean hotel. The staff were all so kind, and the food was delicious. It's a hotel I'd love to stay at again.

The bedding is comfortable, and the service is warm and polite, as consistently pleasant as always.