Facilities: The room felt a bit damp.
Service: The guy at the front desk wrote my room number like this (see photo), and when I got to 7018, my card wouldn't work. I went back to the front desk, told them the key card for 7018 wasn't opening the door, and they reset it for me. We got in, but it wasn't the twin room I'd booked. A little later, the front desk called me and asked if I was Mr. Yang. I said no. Then he asked if the alarm had been triggered in my room. I replied that I'd just entered and hadn't touched any alarm systems. After that, we went downstairs to go out, and the guy at the front desk in the lobby called out to me, saying, 'Excuse me, your room number should be 7028.' I told him that his card said 7018. I hadn't brought the handwritten card he gave me at the time. He insisted it was because I told them 7018, which is why they reset the key card for 7018 for me to enter. I didn't think I could have misread it, because my friend and I had both looked at the handwritten card, and we only went downstairs to ask for a reset after trying to swipe it several times without success. Do you see '7028' in his handwriting? When we checked out that day, I deliberately handed both handwritten cards back to another front desk staff member, who also frowned for a while and then checked the system, saying, 'The room is 7028, right?' I just smiled, 'You can't tell either, huh?' After checking out, we left. Don't get me wrong, I'm not complaining; the front desk staff had a good attitude. I just thought the whole process was hilarious and wanted to share!
Hygiene: I'd suggest the hotel consider renovating the interiors of some rooms.
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