New World Taishan Hotel

Checked in during the National Day holiday. It was extremely crowded, and practically no staff were guiding guests to queue up for registration. To make matters worse, several local wedding banquets were being held here at the same time, so you can imagine how noisy and chaotic it was. The room facilities are mediocre, as the hotel has some age to it, but the cleanliness was good. The view from the second-floor balcony is terrible—just stagnant water right outside with no flowers or plants for decoration, so we didn't even dare to open the balcony door. Many locals in Taishan still hold this hotel in high regard, but visitors from out of town might not share that same sentiment. There is still plenty of room for improvement in both service and room facilities.

1. The hotel is located in the Taicheng villa district, with quiet surroundings. Other than a swimming pool and a sandpit that are mildly suitable for younger kids, there really aren't many highlights. 2. The only parking facility is an open-air lot, making it nearly impossible to find a space during the National Day holiday. There was virtually no on-site staff to manage it, and parking order relied entirely on guests' own discretion—a complete absence of hotel management. 3. Breakfast options were very mediocre, just barely enough to fill your stomach. Both the dining service and hygiene standards have noticeable shortcomings and urgently need improvement. 4. The facilities are aging with superficial maintenance; only the basic room cleanliness barely passed. Despite carrying a 5-star label, the overall quality of the hardware falls far short of true 5-star standards. The price premium is definitely not justified. 5. The most disappointing part was the service, which completely failed to live up to a 5-star positioning. When an unexpected issue arose during our stay, the hotel's first reaction was to make excuses rather than resolve it. The Guest Relations staff handled the situation terribly—even worse than the front desk. In the end, we had no choice but to pay over 80 yuan out of pocket to fix the problem ourselves. Afterward, the hotel showed zero sincerity and offered no apologies or compensation whatsoever. This was a very poor stay, and I would not recommend it to travelers looking for quality service.

The hotel lobby's dome is incredibly photogenic, just like the beautiful pictures online. The breakfast spread was quite generous, and the room environment was also good. Overall, I was quite satisfied. However, like all commercial hotels, the soundproofing between floors isn't great, but everything else was fine.

The hotel environment is clean and spacious, and the family room is thoughtfully equipped with a children's bed and toys. There are plenty of recreational facilities nearby, and the service is warm and attentive. It's an excellent experience for traveling with kids, offers great value for money, and I highly recommend it!

The hotel staff were very friendly and the room was spacious, perfect for a family of four. The hotel is conveniently located with good amenities nearby. The hotel's tea restaurant offers excellent value for money. The Phoenix Market (Fenghuang Xu) behind the hotel is a nice place with non-motorized facilities, and there were even fireworks during the National Day holiday. Highly recommend!

The room was incredibly spacious, easily over 100 square meters! Absolutely perfect. The only minor points were the slightly soft pillows and the breakfast area being a bit crowded during holidays, but there was still enough seating. Overall, it was great and offered good value for money.

Excellent service and great facilities! The surrounding transportation is very convenient, and I had a pleasant stay!

The room was quite spacious and clean, and the surrounding environment was lovely. Breakfast was also excellent! The Chinese restaurant downstairs served really good food, with many locals dining there. Since we were there for the Mid-Autumn Festival, the hotel even prepared mooncakes, which was a thoughtful touch. The lady from the Guest Relations Department also specially delivered a gift – thumbs up! A fantastic resort! Highly recommended!

We stayed in the Family Courtyard Room, which was very spacious and clean. The room came with a children's ball pit, slide, drawing board, and golf set, among other kids' play equipment. Outside the courtyard, there was a private hot spring pool, which was absolutely fantastic. The hotel also has a large swimming pool and a 'Phoenix Void' area, making it even better than Chimelong Hotel.