Yihe Siji Hotel Reviews

Response from Property: Thank you for choosing to stay at our hotel and taking the time to share your experience! We sincerely apologize for any inconvenience caused by the closed pool. Our pool is open annually from May to October, during which time the cool water provides an ideal environment for swimming and relaxation. We're glad you enjoyed the hotel's prime location, which offers easy access to the beach and nearby leisure spots, a highlight appreciated by many of our guests. We warmly look forward to welcoming you back during the pool season for an even more enjoyable and complete vacation experience!

Response from Property: 尊敬的賓客：您好！感謝您選擇怡和四季酒店，我們很高興您在酒店有一段愉快的入住經歷，感謝您對酒店的支持與信任，我們將繼續努力，為您提供更加舒適温馨的入住體驗。 期待您再次光臨！

Response from Property: Dear guests, thank you very much for your favorable comments on our hotel. we wish you a pleasant trip and look forward to coming again!

Response from Property: 尊敬的貴賓：看到您的評價，我們無比震驚與愧疚，沒能為您提供乾淨舒適的入住環境，是我們工作的重大失職！關於房間灰塵、蟲子以及枕頭異味等問題，我們已對涉事房間全面徹查與深度清潔消殺，並對客房部全體員工加強衞生管理培訓與質檢力度，杜絕此類情況再次發生。對於價格與體驗的嚴重不匹配，我們深刻反思定價與服務質量的平衡，後續會優化價格體系與服務標準。期待您能再給我們一次機會。您可隨時聯繫我們，我們將全程跟進，我們希望不久之後能再次遇見您，祝您開心快樂每一天！

Response from Property: Dear guest: Thank you very much for choosing to stay at Yihe Four Seasons Hotel. We are sorry for bringing you a bad experience! Regarding the issue you mentioned about the sealing of the windows in the room, due to the special situation directly opposite the hotel, the hotel has to protect national security at the expense of the hotel's interests, so the windows in some locations are sealed windows, but the hotel also does ventilation processing. We will continue to uphold our intentions The service concept of working hard and serving attentively will make your stay in the hotel feel like the warmth of home. Looking forward to meeting you next time and wishing you a happy life

Response from Property: 尊敬的貴賓：非常感謝您選擇入住我們酒店並反饋早餐體驗，給您帶來不佳感受，我們深表歉意。關於早餐供應空缺問題，是由於我們對當日客流量預估失誤，導致部分餐品補充不及時。為解決此問題，我們已重新規劃早餐食材儲備量，會依據歷史入住數據和當日預訂情況靈活調整，還將優化補貨流程，安排專人每 15 分鐘巡查餐枱，確保餐品時刻充足供應。小怡十分期待與您下次再見，祝您生活愉快！

Response from Property: Dear guest: Thank you very much for choosing to stay at Yihe Four Seasons Hotel. Xiaoyi deeply apologizes for not being able to give you an unsatisfactory stay experience this time. Regarding the issues you mentioned about closed windows and frosted glass, the room type you booked is opposite. In order to safeguard national security, the hotel has sacrificed its interests. At the same time, the external network shows that the windows are closed. If you want the balcony to be open, it is recommended that you book a superior sea view room or a deluxe sea view room next time! Secondly, you also mentioned the noisy problem. You can contact us as soon as possible and we can deal with it in time. Finally, you also mentioned the water park. This is the name of our swimming pool. You can click on the room type you booked. There are pictures of the water park inside! The business hours are 08:00-11:00 in the morning and 17:00-21:00 in the afternoon. The business hours are also introduced in the hotel room entrance instructions. Xiaoyi is deeply sorry for making you feel bad. We We will continue to uphold the service concept of doing things with heart and serving attentively, so that your stay in the hotel will feel like the warmth of home. Looking forward to meeting you next time and wishing you a happy life

Response from Property: Dear guest: Thank you very much for choosing to stay at Yihe Four Seasons Hotel. Xiaoyi deeply apologizes for not being able to give you a satisfactory stay experience. Regarding the issue you mentioned about the closed balcony, due to the special situation directly opposite the hotel, the hotel has to protect the national security. Safety and sacrificing hotel interests are not the reasons of the village committee. If you want the balcony to be open, it is recommended that you book a superior sea view room or deluxe sea view room next time! Xiaoyi is deeply sorry for making you feel bad. We will continue to uphold the service concept of doing things with heart and serving attentively, so that your stay in the hotel will feel like the warmth of home. Looking forward to meeting you next time and wishing you a happy life

Response from Property: Dear guest: Thank you very much for choosing to stay at Yihe Four Seasons Hotel. I am sorry that I could not bring you a good stay experience. Regarding the room you mentioned does not include breakfast, all hotel room sales channels do not include breakfast. All extras The prices online are net room rate. If you need breakfast, you can inquire about purchasing breakfast coupons when you check in. You can enjoy discounts when staying in the hotel. The purchase price is 48 yuan/person for adults and 38 yuan/person for children. Secondly, Regarding the price issue you mentioned, because you are traveling during the National Day Golden Week holiday, the price will be higher than usual. If you want to have a more cost-effective stay, it is recommended that you stagger the peak season and statutory holidays. The price in the shoulder season and off-season is more cost-effective. oh! Xiaoyi looks forward to your next visit and wishes you a happy life and all the best!

Response from Property: Dear guest: Thank you very much for choosing to stay at Yihe Four Seasons Hotel and for taking your precious time to share your stay experience here. I am very sorry that I could not give you a perfect vacation experience! Xiaoyi has reported the price and front desk service issues you mentioned to the management in a timely manner. The hotel has actively carried out work communication and strengthened overall training work. Your feedback is the direction for our continuous improvement. Thank you for providing us with Your valuable feedback. We will closely follow up on the issues you mentioned. The hotel still has imperfect details. Please believe that we are willing to listen to your opinions and continue to improve in the future. I believe you can see our progress next time you stay. , wish you a happy day!

Response from Property: Dear guest: First of all, thank you very much for choosing to stay at Yihe Four Seasons Hotel and leave your review. Through your feedback, we learned that you experienced any unpleasantness during your stay. We sincerely apologize to you for this and also put your questions Feedback to the management, and the management paid attention to it and understood what happened. Regarding the towel issue you mentioned, the room was equipped with toiletries for two people on the day you checked in. On the day you checked in, you called the front desk to ask for extra towels. We also considered that you have children. The front desk will inform the room staff to add 2 more towels to you. The next day, the health attendant will replace the 4 towels you have used with 4 new ones and put them in your room for you to use. When you go out to play, call the front desk again to add towels. The hotel's linens are sent out of the island for laundering. The hotel no longer has towels to meet your needs at that time. Xiaoyi is deeply sorry for causing you a bad feeling. Secondly, you also mentioned that the guest room aunt chased you to communicate with you about getting towels from the work cart. Because clean linens were in short supply and the aunt would be responsible for missing linens, the guest room aunt was very nervous, but her words made you very happy. If you are dissatisfied, Xiaoyi once again apologizes to you. At the same time, the hotel will strengthen staff training in the future, improve staff service quality, and provide you with better services. We look forward to your next visit!

Response from Property: Dear guest, thank you for choosing to stay at Jardine Four Seasons Hotel. We are very sorry for bringing you a bad stay experience. The hotel is always committed to providing you with the most warm and meticulous service every time you visit the hotel. We attach great importance to your feedback. We once again apologize for the negligence in individual details and strive to provide every passenger with the best service. It is our responsibility to provide the best service and a comfortable stay for you. If you encounter any problems during your stay, you can contact us at any time and we will handle the matters you need to solve. Thank you again for taking the time to provide your valuable suggestions. I believe that you will have a more satisfactory stay experience if you stay again. We hope to see you again soon and wish you a happy day!