When I checked in at Boyue International Hotel in China on 07/10/2026. I was so upset that the room/data package reservation that I had made online was not working. The night shift front desk receptionist whose name was Ms. Li understood my situation and felt my frustration. She was eager to help me out in every single aspect to alleviate my stress. Later when I went up to my room and found out that there was no mini fridge there, then I went downstairs and asked her to see if I can pick another room in which I can store my medicine in a mini fridge. She understood my needs and upgraded me to another room. She wasted no time and handled it in a very professional way. I greatly appreciate her.
Since I was new in town and had no transportation. Throughout the weeks I was staying in the hotel, the morning/afternoon receptionists were calling transportation for me. They really went above and beyond for me. Moreover I was trying to do my laundry, and saw the washing machines were a little filthy. They realized the problem and informed the manager that the laundry room required immediate attention. Then the manager told the housekeeping staff to bring in 2 brand new washing machines down to the laundry room immediately just to accommodate my needs. The manager is outstanding. I didn’t expect she would have done that to me. The manager and her morning, afternoon and night shifts receptionists are excellent. They are very professional, enthusiastic, respectful, compassionate, knowledgeable, and most important is understand the customer needs and wants. I highly recommend this hotel.
