Formosan Naruwan Hotel Group Taitung properties in Taitung

Room is big n clean counter staff very polite and helpful they provide breakfast very near railway station 10min walk only thing the is location is out of city n no convenient store around

Our stay at this hotel was a mixed experience, and overall, I wouldn't consider it worth the cost. The hotel itself is old, and the facilities feel very dated. While it boasts a large swimming pool and spa areas, they were unusable during our stay as they were running with cold water. We didn’t see anyone using them. The “beauty pool,” which was advertised as having heated water, was disappointing due to a strong sewer-like smell. Additionally, the sauna is not complimentary for hotel guests, which felt unreasonable. The dining experience was also underwhelming. The à la carte food in the restaurant was below average in quality, the portions were small, and the prices were high. However, the atmosphere was pleasant, though it felt odd being the only customers at 8 p.m. On a brighter note, the breakfast was excellent. I would rate it four stars for its variety of local and aboriginal food, which was a highlight of the stay. The timing of activities for kids was inconvenient as well. While kids could play pool and ping pong for free in the evening (after we arrived at 7 p.m.), all other activities were scheduled for late morning or early afternoon, after checkout time. The hotel’s location is another drawback. It is far from restaurants and busy areas, making it necessary to have a car or take a taxi. The one positive aspect of our stay was the room. We booked the premium family room/suite, which provided separate sleeping areas for parents and kids—a feature we appreciated. However, this came at a premium price, costing 25% more. I had requested a room with a view, and the front desk clerk was accommodating, which I appreciated. Overall, while the room and breakfast were nice, the rest of the experience didn’t justify the cost or the inconvenience. I wouldn’t recommend this hotel unless significant improvements are made to the facilities and services.

I was upgraded to Naluwan Hotel for free. I happened to have booked Naluwan Hotel the next day, so I extended my stay without changing rooms. The hotel has so many facilities and activities that I stayed all day without leaving the house. The hotel also has DIY baked pancakes during breakfast happy hours, which were delicious and fun.

Pros: well established Naruwan Group. Fantastic shower water pressure after a tiring day. Cons: the original booked hotel was closed for upgrading and i was not informed. The whole building was closed when i arrived. I immediately call the hotel through trip.com and the receptionist informed that they has arranged for a room at the hotel next door (also Naruwan Group’s hotel). I was expecting a paddy field view room but i was assigned to the room facing heavy industrial lots. Other than that, it was a good stat at Naruwan Hotel and value for money.

I originally booked Naruwan Galaxy Hotel, but a few days ago I was notified by phone that it was upgraded to Naruwan Grand Hotel! Check in at 17pm It's just that the parking lot smells very smokey! Not quite acceptable The counter staff should be a little bit nicer. The room was nice and big! With a baby! The sound insulation is slightly poor! I can still hear people talking next door! But it's my first time here and the overall feeling is good👍 Looking forward to bringing my family here next time 😌