While the facilities are new, there's considerable room for improvement in overall service. Here are a few points for consideration:
1. Before arrival, I received a call asking if I'd be okay changing from a king-bed room to two twin beds, which I agreed to. However, upon checking in, I found the room's window to be unusually small and the room quite dark. When I raised this with the front desk, they claimed I had already confirmed the change. This room clearly didn't match the photos, especially since I had specifically booked a higher-priced room. It only makes sense to switch to a two-twin-bed room if it's of a comparable price and quality. Eventually, they moved me to a quad room with a large window.
2. During check-in, when confirming payment, I was told my credit card had only been pre-authorized and not actually charged yet. However, the Trip.com app clearly showed that payment had already been made. This created a bad impression. If I had allowed the front desk to swipe my card again, I would have been double-charged. There seems to be a significant loophole in their payment management system, which could easily lead to disputes later on and should be addressed immediately.
3. In the bathroom, the shower stall only has a quarter-glass panel separating it from the sink area. After showering, the floor around the sink was completely soaked. A full glass sliding door or a shower curtain is definitely needed to prevent water from splashing all over the bathroom floor during a shower.
4. I needed a late check-out because my event didn't finish until noon, and I was aware of the 200/hour charge. I informed the front desk that morning, but upon returning, I found my key card had been deactivated, and I couldn't access my room. There's clearly a communication breakdown among the internal staff.
5. Upon check-in, breakfast was an additional 100 per person. However, when I went for breakfast, no one asked for my room number, which made me wonder if non-paying guests could also dine there. Including breakfast in the room rate might prevent such misunderstandings, or they should strictly enforce payment confirmation before allowing guests to eat.
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