The Traveller-inn Group properties in Taitung

I had a pleasant stay at Traveller Inn Tiehua Cultural and Creative Hotel 4 years ago, so thought I'd try Traveller Inn Tiehua Cultural and Creative Hotel II this time, as they are located near to each other, very close to the bus station and Tiehua Village. This is a great location to explore the city. However, other than the superb location and the bigger room, there isn't much else to love about this hotel. There was literally no service at this branch. Staff were not welcoming and unlike other hotels in Taiwan, they do not greet guests when you are at the lobby. I also never saw any of them smile at guests. In fact, on my first day of check-in, I was blatantly told to check in at Traveller Inn Tiehua Cultural and Creative Hotel instead, because ”the hotel is closed for the day”. When I asked how come I was not informed earlier, the staff answered ”because you don't have a Taiwan mobile number”. This is absurd to me, isn't there the Trip.com messaging service where you can contact guests? Very disappointed with the way they handle such cases, no apology at all, and just gives a very transactional feeling. The only time I encountered a staff who greeted me was at the breakfast restaurant. Room amenities and facilities look like they need proper maintenance, and the windows were so dirty. The bed was also not very comfortable to sleep on. Lastly, I know Taiwan hotel breakfasts are usually not so nice compared to eating out in the breakfast shops, but the quality of the breakfast was really bad. Seasonal fresh fruit selection was only watermelon on 1 morning, and guava + watermelon on another. In conclusion, very disappointed with my stay here this time. Will definitely think twice about returning to Traveller Inn Tiehua Cultural and Creative Hotel II the next time I visit Taitung again.

The location is right next to the transit station, offering many route options whether you're coming from the train station or heading to the suburbs, though bus frequencies are low. There's also a paid parking lot across the street, which is convenient if you're driving. Nearby, you'll find department stores, a cinema, a night market, and a regular market, making it very lively with excellent amenities. The hotel uses a fully self-check-in system with no staff visible on site. There's only one check-in machine, placed a bit out of the way, which I didn't notice immediately upon arrival. After completing the process, you receive a password to open the main door. There's no elevator, and the male dorm room is on the 4th floor. The only common facility is a water dispenser. The toilet is located inside the room and combined with the shower. If all beds are occupied, you might have to wait to use the bathroom. The room size is decent, and the bed is quite comfortable. Overall, it's a reasonably comfortable stay, especially for a solo traveler for one or two nights, and the price is affordable. However, if you have concerns about shared bathroom facilities, I'd advise against visiting during peak season!

I stayed here for one night on February 14, 2026. In terms of location, this hotel is excellent. There are two paid parking lots next door, and the hotel itself also provides a limited number of parking spaces for guests. It's close to Tiehua Music Village and Taitung Tourist Night Market, with a gas station, KFC, and Showtime Cinemas nearby. The location truly couldn't be better. However, the hotel facilities are basic, and the soundproofing is really terrible. Whether it's between rooms (above, below, or to the sides) or between the outdoor and indoor spaces, the sound insulation is quite poor. If you're sensitive to noise, I'd recommend bringing earplugs. The breakfast is simple but not sloppy, which is a definite plus.

A 10-point friendly B&B, conveniently located close to tourist hotspots, and the surrounding area is also 10 points clean. The hotel stay is 10 points. The breakfast is very special and I like it very much. I will definitely stay here next time.

The hotel switched my reservation to another hotel without prior notification due to its renovation process. It added extra complications to our experience. The hotel was not bad and location was good too. It’ll be better if the communication was handled in a more efficient manner.