Cost-saving version: This family-run business has extremely poor management, but the environment is nice. If you're willing to spend a little over 700 yuan and don't mind the inconvenience, go for it.
Having stayed in countless guesthouses and hotels, both domestically and internationally, this one is the most infuriating. The management is extremely lax, causing significant inconvenience to guests.
Before check-in, the front desk failed to clearly indicate the parking lot, forcing us to drive around halfway around the city wall after a day's drive before finally finding the shuttle bus.
Upon check-in, when we mentioned this to the front desk, they said, "Is the outside really that big? I had no idea!" We guests were expected to tell them how to point out the nearest parking lot.
Later, that evening, they sent me a WeChat message saying they would send us two breakfasts to make up for the detour. I clearly stated that I needed them delivered by 7:30 am, and they assured me it was possible. However, the next morning at 7:40 am, the breakfasts still hadn't arrived. I went to the front desk and the restaurant to look for staff, but no one was there. I finally managed to contact them via WeChat. It would have been better if they hadn't sent the breakfasts at all!
The most ridiculous part came later. Just like during check-in, check-out required a shuttle bus to reach the outskirts of the ancient town. The guesthouse actually told us that the gate to the nearest attraction to our parking spot wasn't open yet! They said they had to go to the attraction to check if it was open. In the end, they told us it was closed and we had to use the gate furthest from the parking lot! At our insistence, the hotel dropped us off and then took a taxi to our parking lot. Knowing the attraction gate might open late the next day, the hotel should have confirmed with us in advance, instead of prioritizing their own convenience and ignoring our needs. If they had informed us beforehand that the gate was closed, they could have easily guided us to park in a more convenient parking lot for the next day!
In short, this is a poorly managed guesthouse with the worst service, wasting our time. I highly do not recommend it!
Original TextTranslation provided by Google